Customer Service Officer - Insurance Building
Dedicated customer service officer to join our experienced team.
Summary about this job
Administrative Assistants
Company: Pattersons Insurerbuild
Location: Perth
Work type: Full Time
Salary: n\a
Phone: +61-3-1582-7219
Fax: +61-7-1553-6245
E-mail: n\a
Site: n\a
Detail information about job Customer Service Officer - Insurance Building. Terms and conditions vacancy
Established in 1996, Pattersons Insurerbuild has been servicing the insurance industry for 21 years, providing specialised insurance building repairs across Australia and the north and south islands of New Zealand following an insurable event such as fire, flood, impact, storm and malicious damage.
As a recognised leader of innovation we provide a dynamic and diverse platform to support our Claims Co-ordinators to effectively deliver positive results for our clients. We place a strong emphasis on building long-standing working relationships and acknowledge and value our people as the vital link in this process.
If you are customer-focussed, have an understanding of the insurance home claim process or have worked in a trade-related industry, please consider this exciting and challenging role.
The Claims Co-ordinator's role is vital to the success of the claim and remains the point of contact for our clients, their customer and our sub-contractors. You will work closely with a number of key people to drive successful outcomes.
The ideal candidate must have:
- Attention to detail
- Excellent communication skills, both verbal and written
- A friendly, proactive & can do attitude
- Strong administration skills
- Be well organised, highly motivated & have strong negotiation skills
- A sound understanding in computer literacy (Microsoft Office Word, Excel and databases)
- The ability to multi-task, take initiative & problem solve
- Previous insurance industry or trade related customer service experience is desirable
Role and responsibilities:
- Respond to client queries and provide regular updates to clients and property owners on the status of the repair progress
- Ability to work in a high volume, fast paced office
- Lodgement of new claims
- Ongoing communication with trades to schedule both permanent and/or temporary emergency repairs
- Responding to incoming requests via client specific portals, email, fax and/or mail and follow through to completion
- Schedule Estimator site attendances
- Respond to and complete report submissions, authorities, trade allocation/purchase orders and invoices
- Upload documentation to meet internal and external compliance requirements and KPI targets
- Attend regular customer service departmental meetings
- Provide general administrative support to the team
This role will work within a small team and report to local management.
Occasional interstate travel to other offices to assist in the increased workloads following major events may be required.
If you feel you have the required skills along with a customer focussed and pro-active manner, please APPLY NOW.
All applications should include a cover letter and resume and are to be sent via email to [email protected]
No agencies please.
www.insurerbuild.com