Customer Service Representative

All vacancies of AustraliaAdministration & Office SupportCustomer Service Representative

Not just your average call centre - Build a career out of your excellent customer service and administration skills.

Summary about this job

Administrative Assistants

Company: Serco Asia Pacific

Location: Melbourne

Work type: Full Time

Salary: n\a

Phone: +61-8-4455-7959

Fax: +61-3-4710-9755

E-mail: n\a

Site:

Detail information about job Customer Service Representative. Terms and conditions vacancy

  • Fantastic Career Progression and Internal Training Programs
  • Close to Public Transport | Diverse and Inclusive Workforce
  • Great Team Atmosphere | Social Events | Work Life Balance

 Do you enjoy?:

  • Problem solving
  • Customer interaction
  • Helping People
  • Talking on the phone
  • Achieving goals and meeting Key Performance Indicators
  • Working as part of a team
  • Fast paced workplace
  • Navigating multiple sites on computer

What the Position Entails:     

As a Customer Service representative with Serco, you will be servicing customer inbound calls on behalf of an Australian Government department via our Box Hill contact centre. The role is focused on providing outstanding service to customers, and assisting them with comprehensive solutions. 

Initially you will answer inbound calls, however there are ongoing opportunities to upskill and work in specialist areas of knowledge such as correspondence processing, outbound calls and debt collection.

If successful, you will receive fully paid, world class training in our modern training facilities. No previous experience is required; however you will need to have a high level of computer literacy, an engaging phone manner and a strong desire to learn new skills. We especially welcome applications from candidates with previous customer service and call centre experience.

You will need:

  • Full availability to work up to 38 hours a week, Monday to Friday, between 8:00am and 8:00pm
  • Previous Client or Customer Service experience is beneficial
  • To be comfortable with a rotating roster, which we aim to release two weeks in advance
  • ESSENTIAL that you are an  Australian Citizen and prepared to provide suitable documentation for a thorough Security and Citizenship Check
  • Enjoy following process and solving problems, and be motivated to provide great customer service to the public
  • Possess the ability to use two monitors and navigate through multiple computer applications servicing customer interactions

You'll be part of a diverse and social workplace with a strong team culture. We enjoy regular reward and recognition initiatives such as theme days, shared food and nights out. If this sounds like it's for you, please apply now. We look forward to receiving your application!

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