Operations Support (Operations Administrator)

Summary about this job

Detail information about job Operations Support (Operations Administrator). Terms and conditions vacancy

• Fun, respectful, innovative, high performance company culture
• Fortnightly lunches delivered to our office with rooftop garden!
• No weekend work required, regular weekly hours, business hours only!

Menulog, www.menulog.com.au, established in Australia in 2006 is the number one online food and beverage takeaway service in Australia.  Menulog currently has over 10,000 restaurant partners around Australia and New Zealand, delivering more than 130 cuisines direct to the consumer's door.  Menulog merged with a local competitor EatNow in early 2015 and then the merged company was acquired by the global leaders in online and mobile food ordering, Just Eat, www.justeat.com.au in June 2015.  Menulog has very trendy offices based in Sydney with a fabulous, fun people focussed culture.

Menulog is currently seeking a Restaurant Onboarding Specialist to be responsible for onboarding our new restaurant partners, as well as customer service and quality assurance to the Menulog Estate.  You will report into the Restaurant Support Team Leader and be based in our state of the art, top floor CBD office with rooftop garden, overlooking Hyde Park!

Key Responsibilities

• Responsible for on-boarding newly signed restaurant partners to our platform which involves training them to be great partners and to quickly adapt to our growing business.

• Must be able to execute an approach which will leave our restaurant partners excited to embark on their journey with Menulog, armed with all the information they need, and operationally set up to succeed.

• Entering and ensuring all restaurant contacts, menu & banking details are correct and up to date

• Setting restaurants up for success by training them how to accept orders, understand invoices, and how to manage their business through our Partner Centre.

• Scheduling appointments with restaurants aimed to get them live and set up for success.  

• Work closely and collaboratively with internal stakeholders to ensure a seamless on-boarding experience

• Quality assurance of all updates to ensure a high standard is achieved.

Skills, Experience & Attributes Required

• Excellent customer service skills and the ability to explain complicated situations in an easy to understand manner over the phone and via email.  

• Ability to communicate with a variety of diverse stakeholders

• Strong attention to detail and the ability to manage expectations

• Ability to work to strict deadlines while maintaining high service levels

• Ability to work independently and in a team environment

• Exceptional organisation skills 

• A confident self starter who enjoys using their initiative

​​​​​​​If this sounds like you and you want to work for an amazing, fun company please apply via seek.

Only candidates selected for the short list will be contacted in relation to this role