Junior Receptionist & Office Administrator

Summary about this job

Detail information about job Junior Receptionist & Office Administrator. Terms and conditions vacancy

The Company
The Company, based in North Sydney, provides IT services to businesses and has a fun, young, professional and dynamic culture. We won SMB Partner of the Year in 2015, 2016 and 2017!

Who will this position suit?
This junior position suits an organised, task oriented person with experience in customer service, administration and coordination. You must have a willingness to deal with clients confidently & professionally over the phone.  Whilst IT technical knowledge isn't necessary, it would be great if you have a slight interest in IT. 

The role suits someone who loves dealing with people and building relationships. 

You’re also the reliable one that usually gets asked to lead a team and take ownership and responsibility to complete tasks.

The Role
We are looking for someone to join the team to manage our inbound telephone support line, taking messages and logging job requests for our large client base.
There is also an administration component to the role, receiving deliveries, marking off orders and arranging engineer bookings which ads an exciting variety to the role. This role will require you to work within a team environment, delegating tasks to our technical team and ensuring the smooth flow of inbound calls. 

Training will be provided so you can successfully fulfil all the duties of the role.
You will be joining an awesome team who are looking for someone to complement their passion and enthusiasm for the company.

How will you be successful?
Your application will be successful if you have the right mix of reception, customer service, task management and administration skills.  You will need to demonstrate a proven ability to handle a busy environment, multi-task and understand the value of excellent customer service.
  
'Must have' Commercial Requirements
- Presents Well
- Excellent Communication Skills
- Excellent Written Skills
- Excellent Customer Service Skills
 
- High Level of Personal and Professional Organisation & Task Management
- Attention to Detail
- Must show ability to work on schedule and be on time
- Capable of working in a fast paced dynamic environment
- Microsoft Office Experience (Word, Excel, Outlook etc.)

'Must have' Knowledge or Capability to Learn Easily
- Reception (Answering calls, transferring calls, managing call queues)
- Some understanding of computers
- Ability to take ownership, delegate and follow-up tasks
- Work as part of a team

Experience
Two years or more professional working experience in any customer facing environment, such as; Reception, Hospitality, Retail etc.

Remuneration
Remuneration based on experience.

We look forward to hearing from you.