Student Support and Administration Officer

All vacancies of AustraliaAdministration & Office SupportStudent Support and Administration Officer

Kueens Institute is looking for hard working and dedicated employee who has a passion in student support and administrative role.

Summary about this job

Administrative Assistants

Company: KUEENS INSTITUTE

Location: Sydney

Work type: Full Time

Salary: n\a

Phone: +61-8-9840-4574

Fax: +61-8-3567-9186

E-mail: n\a

Site:

Detail information about job Student Support and Administration Officer. Terms and conditions vacancy

  • Pathways to Higher Education Institutes
  • Providing Quality Education to International Students
  • Best International Education Provider in Chatswood

he Administration and Student Support Officer is responsible to the Administration and Student Support Coordinator for the smooth and effective delivery of customer service and front office operations. The Administration and Student Support Officer is the initial point of contact for clients at Kueens Institute  and is responsible for welcoming and providing support to all studying students and visitors to the organisation.

 

Key Responsibilities

  • Office Reception
  • Sales/Marketing
  • Administration/Student Support Services

 

Specific Tasks

Office Reception

  • Manage front desk;
  • Answer all phone calls, manage answering machine;
  • Manage and maintain office equipment;
  • Greet customers upon arrival (including offer a cool or warm drink);
  • Ensure all visitors to Kueens Institute  sign in and sign out upon arrival/departure;
  • Ensure all brochures, business cards, enrolment forms and other business documentation is replenished and available at all times;
  • Record accurately and distribute all messages to relevant staff in a timely manner;
  • Maintain a clean reception area;
  • Personal presentation is always of the highest standard (presentable clothing, make-up, language etc.);

Sales/Marketing

  • Enquiries:
    • Handle basic enquiries using the enquiry form;
    • Process applications for enrolment and issuing offer letters and course acceptance agreements ;
    • Refer other more complex enquiries after collecting basic details on the enquiry form.
  • Post, fax and email information as required.

 

Administration

  • Daily:
    • Filing;
    • Course progress sheets:
  • Pick up and file;
    • Write up and post mail;
    • Keep photocopier room tidy and photocopier paper replenished daily.

 

  • Friday:
    • Make up student files, work books, TPO books and training manuals and ensure stationery cupboard is fully stocked;
    • Student sign in sheets to be prepared;
    • Apprentice evaluation reports to be faxed to host companies (where relevant);
    • Photocopying;
    • Log and prepare certificates:
  • Certificates need to be available on the final day of training;
    • Order stationery;
    • Organise couriers;
  • Newsletter;
  • Maintain database;
  • Any other duties as directed.

 

Quality Management System

  • Understand and fully comply with company policies and procedures;
  • Where new documents or forms are created or existing documents edited, send to the Administration Coordinator for approval and version control prior to implementation.

 

Teamwork

  • Use initiative to ensure a positive team work environment;
  • Follows instructions from the Administration Coordinator;
  • Establish and maintain a respectful, cooperative and productive work relationship with co-workers, supervisors and trainees;
  • Value the input and know-how of other team members;
  • Help co-workers learn and develop, assisting when needed; 
  • Keep commitments and act in a trustworthy and honest manner; 
  • Seek feedback, suggestions and constructive criticism in the spirit of assisting Kueens Institute to maintain an environment of continuous improvement across all of its operations.

 

Professional Development

  • Participate in two internal professional development activities and two external professional development opportunities per year;
  • Stay abreast of all industry developments that affect Kueens Institute  operations and student learning and professional development.

 

Diversity Commitment

  • Show respect and sensitivity for people without regard to race, skin colour, sex, sexual orientation, disability, age, national origin, religion or political affiliation;
  • Support a non-discriminatory and harassment-free work environment;
  • Work effectively and willingly with diverse co-workers and trainees.

 

This Position Reports to

Administration Coordinator

 

Key Performance Indicators (to be measured at each performance appraisal):

  • Student support service satisfaction levels (to be determined via written feedback) equal to or above 90%;
  • All office equipment (including documentation) is maintained daily;
  • Attendance and participation in all departmental meetings;
  • Satisfactory completion of all professional development activities;
  • Contributes to and participates in the maintenance of the Quality Management System;
  • All filing is completed as required and accurately;
  • All data entry is accurate at all times;
  • All certificates, statements of attainment and licenses are available for collection when required;
  • All administration stock (manuals, resources, journals etc.) are stocked in accordance with requirements;
  • Front office area is clean and presentable at all times;
  • All visitors sign in and out as required;
  • Personal presentation is impeccable daily;
  • Punctuality is equal to or above 90%;
  • Exemplary attitude and conduct at all times.

The successful applicant will demonstrate:

ABOUT YOU
Completion of degree without subsequent relevant work experience or an equivalent combination of relevant experience and/or education/training.
Demonstrated experience of working effectively in a busy office environment with large transactional volumes.
Demonstrated experience of effective teamwork and ability to work well under minimal direct supervision.
Proven skills in multi-tasking, meeting deadlines and working with minimum supervision whilst having a high attention to detail and following established policy, procedure and guidelines.

If you'd like to take a leap forward in your career, and work with a leader in education, APPLY NOW!


Kueens Institute  reserves the right to commence the recruitment process prior to the closing date.
Please note - it is a conditions precedent that you agree to participate in a required background check. This check may include;
-          Right to Work in Australia
-          Qualification or Professional Membership Verification checks
-          Criminal History
-          Bankruptcy

Multiple reference check will be requested to appropriate candidates.

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