Operations Manager | VIP Luxury Services

Summary about this job

Detail information about job Operations Manager | VIP Luxury Services. Terms and conditions vacancy

• Manage the operations for an award-winning VIP lifestyle membership company!
• Assist in the retention & growth of elite & HNWI memberships!
• Permanent opportunity with ongoing corporate & VIP perks!

The client is a multi award-winning lifestyle membership program tailored to the world’s most discerning individuals & those who appreciate the very best that life has to offer. Unlocking access to last minute restaurant reservations, major sporting events & exclusive private parties – this is the ultimate online VIP membership program dedicated to a network of HNWIs & international delegates.

Joining a permanent role based in Melbourne’s inner city - This is a unique opportunity to manage & oversee the operations of the concierge team to ensure first-class service is delivered to members & corporate clients on a day-to-day basis. You will work closely with the Company Directors to ensure a seamless execution of customer service is upheld at all times.

The chosen candidate will possess the following ESSENTIAL skills:

• A background in Luxury brands or VIP services
• Team management or Project management experience
• Agile with an enthusiastic & vigorous work ethic
• Impeccable presentation
• Brilliant communication skills
• Great attention to detail
• Experience with CRM – Salesforce
• Ability to mingle & network within high social circles

The candidate will implement the following duties:

• Manage the day-to-day operations of the concierge team
• Ensure team targets & KPIs are met
• Seamlessly manage issues & problems before escalation is required
• Manage expectations & requests of Elite Members
• Oversee finances, member purchases, commissions & renewals
• Collaborate with the marketing/PR teams
• Liaise with suppliers to fulfil member requests & enhance experiences
• Identify new leads & potential partnerships
• Plan, host & coordinate team meetings
• Assist management with strategy & plans to enhance memberships, engagement & growth

This is a brilliant opportunity for an individual with immaculate presentation & communication skills possessing a notable background in Luxury/VIP brands or services. You will play an integral part in the development, strategy & growth of the company by ensuring seamless internal operations & customer service is met.

The client is interviewing NOW - so please urgently send your CV to Ryan Engelhardt on [email protected]

NOTE: All applicants must possess full Australian working rights – the client does not provide sponsorship opportunities

Please note, only shortlisted candidates will be contacted