Customer Experience Manager

Summary about this job

Detail information about job Customer Experience Manager. Terms and conditions vacancy

Your role will primarily focus on liaising with customers and the field team to create a seamless experience for our customers. Day to day duties would include: fielding customer enquires, preparing quotes, arranging access to customers homes, invoicing, co-ordinating the field-team and managing suppliers.

You will also be called upon to work on designing systems and processes that improve and streamline the current methods as volume increases and priorities shift.

The role is full-time, Monday to Friday but there is flexibility on the hours of work for the right candidate. Due to expansion, decisions to make this role office- based are less likely to be made in the next 6 months, so the role is best suited to someone comfortable to working from home.

Technical skills and experience required:

1. Previous experience managing an office in a Trade business will be a distinct advantage
2. Competent in Microsoft applications (word, excel, PowerPoint)
3. Ability to solve basic computer and networking problems when they arise
4. Customer database management
5. Some experience of working with basic plans or technical drawings an advantage

Personal attributes:

1. A self-starter who has the ability to stay motivated without constant supervision
2. Highly organised and can juggle multiple and competing priorities
3. Flexible and open to a continually changing environment.
4. A positive attitude and happy disposition
5. Patient and able to keep calm when the pace picks up
6. Ability to identify process faults and re-design to suit workflow
7. Happy to work as part of a team and comfortable working autonomously
8. A detailed, accurate and professional performer.

If you would like to be considered for this role, please submit your CV and covering letter briefly outlining why you think you are a suitable candidate.