Operations Coordinator

Summary about this job

Detail information about job Operations Coordinator. Terms and conditions vacancy

• Co-ordinate the fulfilment of our entire product range to our customers.
• Fast growth Market leader in sugar free, 100% natural beverages
• Flexible role, working approx 25hrs per week across 4 days (negotiable)

About the business

Naked Life is a sugar-free, 100% natural range of delicious tasting soft drinks. Australian made and owned, with absolutely nothing artificial - including preservatives, sweeteners, additives. Perfect for those with Diabetes, intolerances like Fructose and low in calories, we provide to a market looking for a change!

Here at Naked Life, we are passionate about doing things differently and helping people #livewithoutnasties!

Our philosophy is to find a way to do the things we feel are right - for our customers, our consumers, our distributors and our suppliers. Our strong belief in our products, motivates us to think outside the square and build relationships to find new ways to give people the choice of healthy, sugar-free alternatives whilst not compromising on taste!

With new products launching this year (including an Australian and perhaps world's first sugar free product), we are expanding our product portfolio so it's an exciting time to come and join the team! 

About the role

We are looking for a customer service and administration gun to manage the link between the warehouse to our customers. You will do everything you can to ensure customers get what they need quickly and seamlessly. You will deal with the major supermarkets, distributors, direct customers, production team and warehouses directly and building relationships with them, while at the same time keeping them honest. It is no mean feat!

Your key activities include (but not always limited to)

• Responsibility for all order processing and invoicing (online business, distributors, supermarkets, direct customer orders)

• Manage delivery scheduling of our products to the end customers

• Responsible for order tracking and verification to ensure smooth delivery and no issues

• New customer setup and on boarding

• General office support (supplies ordering, printing, mailouts, couriers)

• Investigate and solve customer issues

• Accounts Receivables administration and follow up

• Month-end reporting

• Production forecasting

• Inventory management

• Continuously evolving and driving process improvements across our business

Benefits and perks

• Work in an environment that is passionate about health and well being

• Fun, open and honest environment free from politics, providing autonomy and support to grow and deliver

• Flexible working practices - working approx 25hrs over 4 days (flexibility around this)

• Hands on experience in a start-up, learning directly from our founder and team to create and shape the business

• Opportunity to grow into different roles within the business – how far you go is up to you

Skills and experience

You are:

• Action orientated and love getting things done!

• Able to work autonomously, with support from our team and our founder

• Friendly and approachable, able to reach out and ask questions of customers or internal stakeholders

• Highly organised and effective

• An excellent eye for detail, and ability to follow things through

• An urge to do things better and improve

• Tenacious, with the ability to just find a way to get things done

• Ability to manage different priorities at once

• Quick thinking / problem solving - solutions focused

• Fast learner and have a curious mind

• Self-motivated and enthusiastic

Experience dealing with Coles And Woolworths is a positive however not a necessity. Background in FMCG, logistics or distribution or in a customer service or administrative role would be advantageous.