Business Support Officer

Summary about this job

Detail information about job Business Support Officer. Terms and conditions vacancy

Position Purpose

The Business Support Officer will be the first point of contact for participants within the office and provide high quality professional, friendly and respectful management of telephone enquiries, reception duties and appointment processes. With limited guidance, you will also be responsible for a broad range of duties ranging from general administrative assistance to support day to day activities within the office; Diary management, telephone enquiries and feedback.

Duties

• Front counter/reception support for the local office including participant enquiries and guidance in the self-help kiosks;
• Assist with reports and research as directed
• Provide through information and effective support to internal and external stakeholders
• Work under limited direction to provide administrative support to the regional trial site team
• Management of email and appointments
• Coordination of appointments with the use of Agency office facilities and ensure these facilities are neat and appropriately prepared for each participant;
• Undertake a range of data entry responsibilities
• Receive and record complaints and other feedback in the client database

Skills and Personal Attributes

• Positive contemporary attitudes to people with disability.
• Understanding and knowledge of disability and its impact on individuals.
• Competency, or ability to develop competency, in consistently applying assessment tools to identify support needs.
• Competency with IT systems.
• Experience in building relationships both with internal and external stakeholders.
• Ability to work within the team and adapt quickly to a changing environment.

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