Customer Service Delivery Co Ordinator
Seeking experienced customer service individuals who can multi task and address escalations from internal and external customers
Summary about this job
Client & Sales Administration
Company: Frontline Human Resources
Location: Melbourne
Work type: Contract/Temp
Salary: $28 - $30 p.h.
Phone: +61-7-6841-9308
Fax: +61-8-6270-2052
E-mail: n\a
Site: n\a
Detail information about job Customer Service Delivery Co Ordinator. Terms and conditions vacancy
- National organisation
Our client, one of the world's largest privately owned paper, packaging and recycling companies is currently seeking an experienced Customer Service Delivery Coordinator to join their team in Tullamarine.
The successful applicant will be the contact between the company and vendors and has the key responsibility of planning and executing the day to day collections requirements with a specific focus on reducing cost, service delivery, service improvement, speed-to-market and safeguarding capacity, quality and continuity in the long term.
You will be able to think quickly to resolve escalations/complaints and offer a resolutions whilst maintaining good communication and customer service of the highest level to companies internal and external customers
To be successful in this role, you will require:
Outstanding customer service focus
Ability to deal with inbound escalation calls
Strong attention to detail and administrative skills
Excellent communication and negotiating skills
Demonstrated relationship building skills
Excellent problem solving skills
Demonstrated experience in report preparation
Assertive and results driven
Experience in Vendor, logistics co ordination and/or SAP would be highly regarded
This role is Monday - Friday with 38 hours each week. Your hours will be on a weekly rotational shift, 8am - 4pm, 10am - 6pm & 9am - 5pm.