Customer Service Representative
We are seeking a motivated and enthusiastic individual to join our Customer Service team and contribute to its success!
Summary about this job
Client & Sales Administration
Company: Scientific Pest Management Pty Ltd
Location: Brisbane
Work type: Full Time
Salary: n\a
Phone: +61-2-4141-1614
Fax: +61-2-9202-1826
E-mail: n\a
Site: n\a
Detail information about job Customer Service Representative. Terms and conditions vacancy
- Full time, permanent position
- Friendly and supportive team environment
- Global consumer services company
Established in 1974, Scientific Pest and Vegetation Management (SPVM) is an Australian subsidiary of Rollins Inc. (NYSE:ROL) and has operations throughout Australia.
SPVM offers a full range of pest management services and our objective is to be the company of choice in providing pest management solutions through delivering a service of unmatched quality, reliability and safety.
This is supported through our service focused culture and related entities in Western Australia, Allpest, South Australia, Murray Pest Control and Victoria, Statewide Pest Control.
About the Role
An opportunity has arisen for an enthusiastic Customer Service Representative (CSR) to join our team. You will be responsible for delivering customer service excellence through every interaction with the customer, internal and external.
You will be reporting to the Office Manager and working within a small team, based at our current office in Ormeau, Queensland which will be relocating later this year.
Responsibilities and Duties
- Schedule and track work for Pest Technicians through the Customer Relationship Management (CRM) System;
- Receive inbound customer enquiries and make outbound calls to customers using the CRM;
- Complete any assigned accounts receivable and payable tasks, and invoicing via accounting software as required;
- Process field paperwork, determine charges, and oversee billing or payments; and
- Liaise, assist and provide support to Line Managers and external Sales team.
Skills and Experience
To be successful in this role it is essential that you have:
- Experience in an office based customer service environment;
- Problem solving skills and abilities;
- Exceptional planning and multi-tasking skills;
- An ability to meet deadlines and work under pressure;
- Strong communication and interpersonal skills, both written and verbal;
- An ability to work as part of a team and autonomously; and
- Intermediate to advanced skills with the Microsoft Office Suite.
Experience in the pest management industry is not essential but experience in a service industry is preferred. You will receive on-the-job training to learn the specific skills needed for the job.
You will be rewarded with a competitive salary and ongoing training.
This is an opportunity to work in a strong and supportive team environment within a stable, market leading organisation.
Click to apply or contact Rachel Thomson, HR Manager on 0434 143 081 for a confidential discussion.