Customer Service Office Administrator

All vacancies of AustraliaAdministration & Office SupportCustomer Service Office Administrator

The Customer Service Office Clerk/Administrator is responsible for reception and processing customer orders

Summary about this job

Receptionists

Company: Thompson's Pies

Location: Newcastle, Maitland & Hunter

Work type: Casual/Vacation

Salary: n\a

Phone: +61-3-2878-8804

Fax: +61-3-9791-9541

E-mail: n\a

Site:

Detail information about job Customer Service Office Administrator. Terms and conditions vacancy

Who are we

Thompson's Pies has been trading for over 55 years, we are a locally owned wholesale bakery and we deliver fresh baked goods throughout Newcastle, Central Coast, Hunter Valley and upper Hunter Valley areas to Schools, shops and clubs. We strive for excellence and customer service is an important part played by all of our team.

The Role

The role is a casual position. The candidate needs to be available 8 am to 4 pm. The position will be 2-3 days per week plus occasional sick and holiday relief. As the first point of contact a high level of friendly knowledgeable customer service is required when answering telephone calls and greeting visitors in person. Effective maintenance of positive relationships with existing and potential new customers. Always display a positive attitude and carry out duties in a professional manner. The main duties undertaken in this role are;

  • Daily telephone sales calls and taking customer orders
  • Managing the phone system for all incoming calls and directing them accordingly
  • Contacting existing customers to update details
  • Customer support
  • Handling customer enquiries.
  • Handling product returns and customer complaints 
  • Communicating with the production team
  • Ensures that all customer sales orders are processed into the software system accurately and in a timely manner
  • Creates daily production schedules, customer invoices and product packing sheets using the company software
  • Effective communication with all departments within the business
  • Display extensive knowledge of the product list and be able to up-sell to customers
  • Assist with general office duties
  • Archiving of all departmental paperwork as required
  • Reporting to Managing Director
  • Working alongside Logistics Manager and Sales Manager

Skills & Experience

  • Previous Reception and Customer Service experience
  • Excellent communication and customer service skills
  • Excellent data entry and computer skills. Excel, word, Outlook etc
  • Committed approach to teamwork principals
  • People management and conflict resolution skills
  • Strong work ethic and flexible approach to workday structure and change
  • Strong time management and organisational skills
  • Strong literacy and numeracy skills
  • Focus on quality and strong attention to detail
  • Ability to work under pressure, multi task, plan and think ahead
  • Ability to work unsupervised when needed

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