Customer Services/Sales Support

Summary about this job

Detail information about job Customer Services/Sales Support. Terms and conditions vacancy

• Full Time Position
• Bellevue Based Location

Our client, Award Signs is a family owned Sign-making business, based in Bellevue. The company manufactures supply and installs signage to a wide range of industries throughout Western Australia and more recently, nationwide.

An exciting opportunity has arisen for the position of a Customer Service/Sales Support and you will work with an experienced, energetic and outgoing team keen to support your growth and success in every way.

Key responsibilities of the role include, but are not limited to:

•  Attend to all incoming calls and ensure that all day to day queries have been dealt in an efficient manner.
•  Respond to quote requests as received from customers and provide accurate feedback on requests for information.
•  Undertake quote generation (Simple Products) and process all the required orders and confirmation
• Follow up with clients regarding any orders not received after quotes provided.
• Participate in pricing reviews on a regular basis.
• Organise purchasing of materials for jobs and/or ordering of pallets for shipping of certain jobs as required.
•  Responsible for providing delivery updates/ order ETAs.
• Contact clients to arrange pick up of completed jobs as required.
• Ensure that all customers’ queries have been responded within 24 hours to maintain sound business relationship with all customers and maintaining a professional approach at all times.
•  Ensure that all customers are kept current with accurate and relevant information by constantly acquiring a working knowledge of the company’s products.
• Maintain client accounts and take opportunities to grow these accounts.
• Maintain sound business relationships with existing account holders and conduct all dealings with customer in a professional manner.
• Capture and maintain accurate and complete customer data on prescribed systems

This role is essential to our business and as such we are looking for a candidate who meets the criteria listed below:

Essential Criteria

• Minimum 3 years customer service/sales experience and/ or formal training/qualifications in sales/customer service.
• Understanding of principles and processes for providing customer service.
• Sound negotiation and analytical skills.
• The ability to work with minimal Management direction, use initiative and possess a positive attitude towards teamwork is critical.
• Ability to work with little or no supervision      
• Ability to learn internal IT systems quickly
• Flexible approach and positive attitude
• Excellent communication skills, verbal and written.
• Results orientated, determined with a professional and ethical demeanour
• High attention to detail and accuracy
• Ability to work independently as well as with a team
•  Ability to act with discretion and treat confidential information appropriately.      
• Sound computer skills in Microsoft Office.
• Strong communication and interpersonal skills with the ability to work well in a team environment.                                                                                                                          

Please apply below with your resume & a covering letter together with two recent work references.

Please note unsolicited applications from recruitment agencies and only candidates with full working rights will be considered for this position.

Due to our busy schedule please understand that only those applicants shortlisted for interview will be contacted directly.