Community Manager/Head Receptionist

Summary about this job

Detail information about job Community Manager/Head Receptionist. Terms and conditions vacancy

Regus

Community Manager

Here at Regus we have an exciting new opportunity for a Community Manager in our vibrant business centres, offering high growth potential and career development within 3,000 locations worldwide. At Regus we are determined in being successful and explore every opportunity by going above and beyond for our customers and clients. The Community Managers are the heartbeat of every one of our business centres.  They take ownership of our customers experience and all operational functions of the centres.  As a community Manager you are leading or Centre to success.

Key Accountabilities:

·        Ensure customers satisfaction within your business centre, by overseeing and managing the centre team and providing great customer service.

·        Meet and greet customers, clients and visitors ensuring a strong professional relationships and service is maintained whilst retaining those relationships with existing customers.

·        Monitor and maintain the presentation ensuring the centre is always up to company standards.

·        Contribute To the overall revenue of the centre by identifying sales opportunities to help customers run their business.  Actively promote our service, providing added – value solutions to customers. Handle successful renewals and expansions and generate new sales by showcasing the centre to potential customers.

·        Provide timely solutions to customer queries; resolve any arising issues to guarantee customer satisfaction.

·        Run pre-billing checks and handle debt collections.

Working experience, Skills & Competencies;

·        2 Year's experience within sales and/or customer service, ideally in multinational organization.

·        Show experience of leadership or managing a team.

·        Relationship management must be customer orientated and able to build and maintain strong relationships with stakeholders.

·        Problem Solving Skills.  Actively handle any given problems, proposing an effective and suitable solution whilst maintaining outstanding customer service.

·        Team work.  Able to contribute in a team environment towards common goals be results driven and meet or exceed expectations.

·        Bachelor degree in Business administration or other preferred but not essential.

·        Community Managers must be passionate, friendly, flexible and PC literate but also egger to learn new skills.

As well as the beautiful vibrate offices, and friendly welcoming staff, we have an array of benefits here at Regus from Refreshments  to bonus structures and also a day off on your Birthday. We offer countless challenges and opportunities for energetic, switched-on and ambitious people to build rewarding and successful careers.  The way we work means you're never bored and there are always opportunities to put your ideas into action. Join us at this exciting stage in our growth and you'll help us to develop the future of work.