New Home Coordinator/Client Liaison | Altona

Summary about this job

Detail information about job New Home Coordinator/Client Liaison | Altona. Terms and conditions vacancy

• Strong customer service experience required (high volume phone based role)
• Building process knowledge highly advantageous!
• Great employee benefits program including discounts on building your home!

Burbank Australia has been building the great Australian dream in all its forms for over 30 years in Victoria and with successful operations in Queensland, NSW and South Australia. We pride ourselves on building homes that are both affordable and contemporary.

We are currently searching for a passionate and self-motivated New Home Coordinator/Client Liaison to join our West Operations team based in Altona. Working within a close knit and encouraging team environment, you’ll be responsible for managing a portfolio of clients through their dream of building a home with Burbank!
  
‘A week in the life’ -

• Managing a portfolio of customers through the end to end construction process
• Applying exceptional customer focus skills to liaise between internal and external stakeholders from pre-site to completion
• Ensuring preparation of all documentation and approvals required to start construction are completed in a timely manner
• Coordinating building permits and water authority approvals through the estimating department to prepare purchase orders
• Ensuring procedures and checklists are established and following full compliance
• Providing administrative support to the construction department as needed
• Liaising with departments to clarify progress or issues raised by clients and other departments

The ideal candidates will possess the following attributes:

• Previous customer service experience (preferably in the building industry) with strong administration and customer service capabilities 
• Knowledgeable of building terminology and site related issues
• Experience in process improvements with the ability to collaborate with various stakeholders for continuous administrative/customer service process improvements
• Excellent attention to detail, communication and presentation skills
• Ability to autonomously work under tight timelines with excellent time management skills
• A proactive "can do" attitude with inspirational leadership abilities  

Burbank Group values its employees offering an exciting workplace, employee benefits programme and career path opportunities.     

If you feel that you have the necessary skills and 100% commitment level to become a part of the Burbank Team as a New Home Coordinator, please Apply Now!