Customer Service Administrator
Work in a team of customer service administrators, answering customer phone and email inquires, process sales orders and returns.
Summary about this job
Client & Sales Administration
Company: True Alliance
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-7-2910-9464
Fax: +61-3-4985-7068
E-mail: n\a
Site: n\a
Detail information about job Customer Service Administrator. Terms and conditions vacancy
- Answer customer phone and email enquries
- Receive massive discounts off all our brands
- Free parking onsite (5 min walk from train station)
ABOUT THE ROLE...
We are currently seeking a motivated and driven individual to join our Sales Administration team based at our Alexandria Head Office. The main focus of this role is to process orders and returns and to answer customer queries via phone and e-mail.
This is a permanent full-time role offering the right candidate a supportive and focussed structure as well as a fun, inspiring and empowering workplace. The successful candidate will take great pride in providing exceptional service to customers and be understanding of the impact of prompt resolutions. This is a busy and dynamic role ideal for an individual that understands both the importance of accuracy and delivering exceptional customer service.
With the key responsibilities around:
- delivering optimal levels of customer service at all times;
- efficiently entering and processing orders, returns & deliveries;
- adherence to processes and procedures;
- liaising with Warehouse and Reverse Logistics teams
WHAT'S IN IT FOR YOU...
Develop your skills and career with our progressive business and access the following benefits! …
- Work with fantastic and well-known Brands
- Generous employee discounts with all True Alliance Brands
- Work within a collaborative and passionate team
- Training and career opportunities across the business
- Refer a Friend Bonus – be rewarded $1500 for referring great talent
- Flexible working arrangements and summer hours
- Employee Assistance Program
ABOUT YOU...
Of course, we are looking for someone who is enthusiastic, energetic, and someone that understands and lives our business culture. To be successful in this role, you will have a methodical approach to work and problem solving. As well as this, the following skills and attributes will contribute to your success in the role:
- Unconditionally high standards of customer service delivery, both face-to-face as well as remotely
- High level attention to detail, with an organised and methodical approach to work
- Professional telephone manner
- A results focussed problem solving approach
- Unrestricted working entitlements in Australia
WHO WE ARE...
True Alliance operates over 80 retail stores in a number of fast-paced, dynamic environments across Australia & New Zealand. The brands we sell include Lee, Wrangler, Riders, Speedo, Ben Sherman, Lacoste, Nautica, The North Face, Rockport, Coach, UGG… and that's just to name a few. We are passionate about what we do, and we know our product better than anyone else out there.
The Sales Administration team here at True Alliance are specialists in the field and pride themselves on their ability to ensure all orders are managed with the highest levels of efficiency and accuracy.
WHY WAIT? APPLY NOW!...
To apply for this position and take this step towards the rest of your career, simply click "APPLY NOW" and follow the prompts...
Please note: due to the volume of applications received, only those candidates successful for the shortlist will be contacted.