Customer Service Officer
Experienced Customer Service Officer needed to join our team based at our Hallam site.
Summary about this job
Administrative Assistants
Company: dormakaba Australia Pty Ltd
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-2-3505-1465
Fax: +61-8-8649-4029
E-mail: n\a
Site: n\a
Detail information about job Customer Service Officer. Terms and conditions vacancy
We are one of the top three companies in the global market for access and security solutions. With around 16,000 employees we are at our customers' side in over 130 countries. And whoever starts working with us can feel it right away: We are curious about people and always expect the best of them. Approaching new colleagues candidly and welcoming them with confidence – for us it is part of the culture that has made us successful for years. Trust is what deeply connects us at dormakaba. And what makes a perfect start for your career.
You will provide external customer service and internal administrative support - including general customer service, sales order processing, invoicing, production order processing and other related duties.
Your opportunity:
This role is based in our Hallam office. In the role of Customer Service Officer, you will be answering customer queries and entering customer orders with our customer service team.
Working as part of the customer service team within our operations structure you will develop relationships with our customers as well as warehouse and manufacturing staff to ensure custom orders are produced on-time and within specifications.
What you can expect:
- Assist the Customer Service and Operations Team
- Report process and procedure problems to constantly challenge and improve customer satisfaction.
- Continually monitor order and sales volumes to determine efficient resource allocation and adjust accordingly so that "Best Customer Experience" commitments are met.
- Establish a strong relationship with Sales, Warehouse and Operations to ensure seamless processes that ensures a smooth and hassle free experience for the customer.
- Ensure you conduct business in line with applicable laws and regulations, as well as with global and local policies and procedures and the companies code of conduct.
- Process production orders for the warehouse / factory.
What we expect:
- Experience in the industry preferred
- SAP experience desirable
- Ability to understand technical detail of products
- Proven track record in Customer Service
- Experience in establishing and streamlining processes
- Ability to communicate with all levels of the business
- Ability to plan own workload and daily routines
If you get a sense of achievement from solving problems and making customers happy, come and join our team. The successful candidate will be rewarded with competitive conditions of employment.
Application:
All applications will be treated in the strictest of confidence, and only short-listed candidates will be contacted. Short listed applicants will be required to undergo a medical assessment.
Please note we will not accept applications or referrals from recruitment agencies.