Medical Administrator/ Booking Specialist / Client Service Officer

Summary about this job

Detail information about job Medical Administrator/ Booking Specialist / Client Service Officer. Terms and conditions vacancy

About the Company

We are a leading boutique occupational medicine practice considered by clients to be customer focused, efficient and trusted medical experts. We offer specialist, tailored solutions to meet the diverse needs of our clients.

Located centrally with clinics in Murdoch, Subiaco and Redcliffe (5 mins from Perth Domestic Airport), we also have a national reach through our third party network of clinics around Australia.

About the Role

We have an exciting opportunity for a proficient administrator with a highly attuned eye for detail to join our busy occupational medicine practice. This role focuses on coordinating medical bookings and processing high volumes of medical paperwork and results in compliance with legislative and organisational policies and procedures. 

This role is suited to a client and service orientated administrator, who is self-motivated and enjoys working within a team. 

In this role you will be responsible for providing excellent customer service to clients. You will be responsible for booking and monitoring the progress of medicals and following up and collating medical results. You will be accountable for maintaining data integrity and confidentiality at all times, and for completing QA checks on all paperwork before issuing final results. 

This is a fast paced position, which requires timely responses to all bookings and client queries, communicating primarily over the phone or via email, in a professional manner. 

Additionally you will be the first line of contact to troubleshoot client issues and escalate them in an appropriate manner, to ensure that the client is satisfied with the experience and outcomes. 

This role may require work at each of the clinics in response to the demands of the practice. 

The role is full-time, 8am to 5pm Mon-Fri and will be offered for an initial contract of 6 months with a view to long-term for the right candidate, in line with the operational requirements of the business.  

To be successful in this role you will require:

A high level of attention to detail. 

The ability to accurately process large volumes of paperwork, with zero errors, quickly and efficiently to meet organisational KPI’s. 

To maintain confidentiality at all times. 

Strong administrative/document control skills (accuracy in touch typing, data entry, checking, compiling, scanning and generating reports). 

An outstanding phone manner. 

Strong interpersonal communication skills and excellent English communication skills, written and verbal. 

The ability to accurately and succinctly document all communications. 

High level of competency with Microsoft Outlook, Word, Excel and PDF software and the demonstrated ability to learn new software. 

Excellent organisational and time management skills. 

Willingness to work flexible hours when needed, and able to prioritise and multitask. 

To be proactive, with a flexible approach and show strong initiative. 

Previous experience in an administrative, compliance, document control, booking specialist or medical administrator role. 

The ability to work under pressure with minimal supervision. 

Be able to commit to the role long-term and demonstrate good attendance to work. 

Own transport with a 'C' class driver's licence. 

To apply

If you believe you meet the above requirements and wish to be considered for the role, click on 'Apply for this Job' and submit both covering letter and your resume with at least two contactable referees.

Please include a footer on both documents using the naming convention of: Document type (Covering letter or resume), LASTNAME, Firstname, DDMMYY(application date).

We are an equal opportunity company and we encourage people of Aboriginal Torres Strait Islander descent to apply.

Please note that only shortlisted candidates will be contacted.