Office Admin, Scheduling & Invoicing

All vacancies of AustraliaAdministration & Office SupportOffice Admin, Scheduling & Invoicing

Fixed Term Full Time 12 months | Scheduling | Admin Support | Invoicing | Quoting | Customer Service | Phone Support | Touch Typing | Team Player

Summary about this job

Administrative Assistants

Company: Private Advertiser

Location: Melbourne

Work type: Contract/Temp

Salary: n\a

Phone: +61-8-9131-6648

Fax: +61-3-3091-7396

E-mail: n\a

Site:

Detail information about job Office Admin, Scheduling & Invoicing. Terms and conditions vacancy

About A Grade Maintenance

We believe in building strong relationships with our clients and this is demonstrated by the number of repeat customers we have. We are committed to providing a premium service with accredited and experienced personnel ensuring safety, quality & cost controls are maintained.

 

About the Role

The role of Office Admin, Scheduling and Invoicing is responsible for providing administrative support to the business, as well as contribute to delivering outstanding quality customer service by performing scheduling tasks as required.

As a Scheduler, you will spend most of your time reviewing the incoming requests from customers, via phone or email and assigning them to the appropriate skilled labour. It is vital that you have an exceptional phone manner to support the customer queries. It is essential to deliver outstanding customer service and exceed customer expectations.

This role will suit an individual who is proactive and can react quickly in a dynamic environment. You must be a team player as well as work autonomously. You are someone who takes pride in their work and has a can-do attitude as well as have a genuine interest in the Company.

This role is a fixed term full time position for 12 months, with a view to potentially extend.

Reporting to the Director/s, you must be able to:

  • Answer incoming calls accordingly to assist the customer with their queries and schedule work load to the relevant service type
  • Educate customers on our services and other areas of service
  • Respond to and action service calls by using Work Order Management System (WOMS) for allocating jobs
  • Schedule work for technicians and support them to achieve their results through booking sheets
  • Ability to review emails/quotes and schedule appointments or respond to customers in a timely manner
  • Track all scheduled work through to conclusion
  • Make appointments and organise internal meetings as required
  • Keep customers informed of the service progress to ensure customer satisfaction levels are maintained
  • Input invoices and complete data entry as required
  • Complete any assigned accounts receivable and payable tasks, account reconciliation, invoicing via Xero Accounting Software as required
  • Liaising with suppliers and subcontractors for invoicing queries
  • Operate reception switchboard and direct calls to appropriate staff where required
  • Maintain all physical and electronic client records and documentation in an accurate manner
  • Complete general administration duties such as filing (soft and hard copies), collating, photocopying, handling or distributing mail
  • Conveying any issues and/or unresolved problems to the Operations Manager or the Director/s to ensure a high standard of customer service is achieved by the Company
  • Provide support to Managers and Director/s as required

 

Selection Criteria

  • Minimum 2 years' experience in an administration and/or scheduling role
  • 12 months experience in a payroll and finance role
  • Any recognised training certificates or qualifications (e.g. TAFE/Short courses)
  • Exceptional administrative skills with the ability to multitask
  • Proactive and willing to go the extra mile to deliver outstanding customer service
  • Proficiency with Microsoft Office including Word, Excel and Outlook
  • High level communication and interpersonal skills
  • Advanced written and oral communication skills
  • Strong time management and organisational skills
  • Ability to work effectively as part of a team as well as independently
  • (Desirable) Understanding requirements under the award
  • (Desirable) Experience with Accounting Software (preferably Xero)

 

To Apply

If you believe you are the right fit for the role, we would like to hear from you!

Please include in your application, your resume and a cover letter outlining 5 reasons why you are the best fit for this role. 

Please note that only shortlisted candidates will be contacted.

Responds for Office Admin, Scheduling & Invoicing on FaceBook

Read all comments for Office Admin, Scheduling & Invoicing. Leave a respond Office Admin, Scheduling & Invoicing in social networks. Office Admin, Scheduling & Invoicing on Facebook, LinkedIn and Google+