CUSTOMER SERVICE REP
Customer Service position- The right candidate is hardworking, fun and motivated person looking for a long term role.
Summary about this job
Client & Sales Administration
Company: Unitex International
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-2-9349-8983
Fax: +61-8-2861-1373
E-mail: n\a
Site: n\a
Detail information about job CUSTOMER SERVICE REP. Terms and conditions vacancy
Unitex International is the leading importer and distributor of floor rugs in Australia. Our fast growing family business has a fantastic opportunity to welcome an addition to our team to fill a Customer Service role. We are a close knit team, and are looking for a hardworking, fun and motivated person to join us and stay long term.
- Be part of a fun and energetic team
- Potential to grow with our company and enhance your career
- Based in Alexandria's busy business hub with onsite parking available
Our comprehensive client base includes leading retailers, decorators, designers and the top e-commerce sites in Australia. Ideally you will have excellent customer service skills and an interest in interiors.
Your accountabilities will include -
Dealing with customers over the phone, via web enquiries and occasionally face to face.
Handling customer queries and complaints, and using your problem solving skills to rectify issues in a timely and professional manner.
- Tracking freight through our various courier companies via web and over the phone.
- Taking, entering and following up orders from for customers.
- Data entry, completing return record, and managing your own system for handling customer queries.
- Maintaining your own customer base
- Managing filing
You will possess the following qualities -
- 2-3 years customer service skills as a minimum
- Proficient written and spoke English
- Strong organizational skills, attention to detail and a willingness to learn.
- Motivated, self-starter with the ability to identify areas for improvement and work independently.
- Must be able to sustain a busy work environment which is fast paced, demanding yet fulfilling.
- Impeccable, professional phone manner and presentation.
- Team player with emphasis on fostering team environment.
- Proficient with Microsoft suite, with an emphasis on excel.
- Experience working with e-commerce desirable
If this sounds like you, we can’t wait to hear from you! Please e-mail your resume. Candidates of interest will be contacted for an interview.
Immediate start.
Australian residents only please. NO AGENCIES.