PreSite / Construction Customer Service Specialist
Due to significant growth, we have a newly created role for an admin focused and customer service orientated individual to join our team.
Summary about this job
Contracts Administration
Company: Private Advertiser
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-7-2683-6613
Fax: +61-7-2362-6410
E-mail: n\a
Site: n\a
Detail information about job PreSite / Construction Customer Service Specialist. Terms and conditions vacancy
Urbanedge Homes is an award winning brand under the Mahercorp umbrella. We provide our clients with a alternative to mainstream housing by providing our clients with the ability to tailor each home design to meet their individual needs, lifestyle and budget. Our team has a common goal to continually exceed customer expectations as we pride ourselves on the delivery of innovative products and commitment to service excellence. We pride ourselves in building better lives for not only our clients, but for our staff and the community through our charitable partners.
We believe that working at Urbanedge Homes will never be just a job. We offer a dynamic and upbeat culture with the added benefit of an exciting workplace environment and friendly employees. We are committed to helping talented people build their careers – there are many opportunities for growth in this business for those who are looking to challenge themselves.
What's on offer?
The Customer Service team is looking to employ a positive and self-motivated professional person who will work in a busy team to deliver excellent customer service to our clients.
The Pre Site / Construction Customer Service Specialist is responsible for providing and encouraging an informative, professional and proactive relationship between the clients, construction supervisors and the office. The role is also responsible of ensuring an effective transition through the construction process to facilitate a settlement within the agreed company timeframes.
Within this role your responsibilities would include:
- Maintaining pre site administration workflow including client contact, database updates, finance updates, title approvals and relevant documentation and ensure completion within allocated timeframes for Authority to Commence Construction (ACC);
- Maintaining onsite customer service relationships by creating and maintaining client files with the relevant contract and associated documentation;
- Ensuring that clients are updated during the construction phase and respond to client queries with a sense of urgency;
- Providing administrative site assistance to our construction supervisors;
- Providing all relevant documentation including compliance certificates to nominated building inspector to occupancy permit;
- Liaising with various internal departments including estimating and drafting teams to clarify progress or issues raised by clients and other departments;
- Coordinating Client Settlements and facilitate settlement and handover process with client
Who are we looking for?
The right candidate will have;
- Strong organisational skills with the ability to multitask and deal with a variety of activities;
- Intermediate MS Office skills;
- High attention to detail with a strong sense of urgency;
- Exceptional customer service and communication skills;
- Willingness to be hands on;
- A team player with a can do attitude.
What's in it for you?
We know that our success and growth is a result of our hard working employees. What we can offer you is a great team culture, a range of staff benefits, continual development coaching and career progression on top of a dynamic role within a great working environment that will not only challenge, but satisfy.
We not only build homes, we build careers too.
Are you the perfect fit? Then click 'Apply Now' below.
A cover letter which addresses the above criteria will be highly regarded.