Customer Service Officer
The role of the Customer Service Officer is an integral role to the Administration Office for Children's Programs.
Summary about this job
Client & Sales Administration
Company: YMCA Victoria
Location: Melbourne
Work type: Casual/Vacation
Salary: RE 3 - $26.20 per hour + super
Phone: +61-2-4495-3048
Fax: +61-7-8281-3850
E-mail: n\a
Site: n\a
Detail information about job Customer Service Officer. Terms and conditions vacancy
YMCA Victoria is a charitable, not-for-profit community organisation that has served the Victorian community for more than 160 years. Together with our partners, we address community needs whilst building strong people, strong families and strong communities. With over 5,000 employees, we deliver programs and services at more than 150 locations every day in settings including camps, student accommodation, community recreation and sporting facilities, swimming pools, early education, schools and kindergartens, youth services and youth justice facilities.
About the sector
YMCA Children's Programs includes the areas of Early Learning Centres (ELC's) and Outside School Hours Care (OSHC). Core to the YMCA's mission and Vision statement 2020, Children's Programs provides a platform for engagement with children and their families and the ability to develop and nurture children throughout their vital life stages from early childhood into the middle years.
About the role
The Customer Service Officer is the face of our organisation and as such it is critical that Customer Service staff display a commitment and belief in the mission of the YMCA. In addition to providing all customers with the highest possible level of service, Customer Service staff will be inclusive and tolerant and will at all times recognise and respect an individual's gender, race, age, culture, ethnicity, class, religion or disability.
The Customer Service Officer is part of the accounts/administration team who provides support to various services and families in the Western, Northern and South Eastern areas of Melbourne. The team works very closely to support one another, support and assist families with account queries and support and assist Managers, Directors and Coordinators.
Capabilities and Behaviours
- Excellent organisational and time management skills
- Excellent oral and written communication skills
- Conflict resolution and problem-solving skills
- Focus on maintaining, extending and developing specialist areas
Knowledge and Experience
- Knowledge in the database management software QikKids is essential
- Comprehensive computer skills and knowledge in Word and Excel
- Comprehensive understanding of Early Learning Centres and OSHC operations
- Experience in Children's Programs Administration and/or Business
- Willingness to oversee Health and Safety in the workplace
Qualifications
Working With Children, Safeguarding Children and Young People Certificate (Completion upon successful applications)
YMCA Victoria is committed to safeguarding children and young people. We require all applicants to undergo an extensive screening process prior to appointment, and successful applicants must comply with the YMCA’s Safeguarding Children and Young People Framework. Visit our website for further information