ASSISTANT BRANCH MANAGER
Work n Holiday Pty Ltd is the largest service provider for Working Holiday (417) and Work and Holiday (462) visa holders in Australia and New Zealand.
Summary about this job
Office Management
Company: Work n Holiday Pty Ltd
Location: Melbourne
Work type: Full Time
Salary: $40,000 - $44,999
Phone: +61-8-2858-3716
Fax: +61-2-1768-7437
E-mail: n\a
Site: n\a
Detail information about job ASSISTANT BRANCH MANAGER. Terms and conditions vacancy
Work n Holiday Pty Ltd is the largest service provider for Working Holiday (417) and Work and Holiday (462) visa holders in Australia and New Zealand.
We are currently seeking a full time Assistant Branch Manager for our Melbourne branch to start on 23/07/2018.
The work hours will be 9:30am – 5:30pm, Monday to Friday.
Job Summary
The role of the Assistant Branch Manager is to ensure the smooth operation and functioning of our Melbourne office. You will provide the highest level of customer service and support to members, visitors, colleagues and prospective customers. In addition you will complete a wide range of clerical and administrative duties. You will also exercise complete responsibility for the smooth and timely delivery of new arrival services included in our packages.
The successful candidate will be required to demonstrate initiative and a consistently positive attitude towards work and forging strong and lasting relationships with all stakeholders.
One week of training will be provided in our Sydney head office. Flights to and from Sydney as well as accommodation will be covered by Work n Holiday.
Responsibilities
- Co-managing the Melbourne branch and maintaining a high level of customer service and professionalism
- Leading by example
- Inducting and training new staff members
- Providing on-going support, training and mentoring to co-workers
- Delegating miscellaneous tasks and responsibilities to colleagues
- Fostering a strong company culture
- Providing general information, assistance and advice to members
- Conducting PowerPoint presentations whenever required
- Providing tailored coaching and job support services to members
- Sealing non-commercial partnerships with employers
- Matching employers with members seeking casual or full time work
- Reporting to management
- Providing support to colleagues and management whenever required
- Organising and participating in social events on a monthly basis (after hours)
To be considered you must:
- Be a fun, outgoing and confident individual with a permanently positive energy
- Have strong leadership skills
- Possess excellent written and verbal communication skills
- Possess exceptional customer service skills
- Have excellent attention to detail and strong organisational skills
- Be able to relate to international travellers aged 18 to 31
- Have some demonstrated previous experience in a similar role
- Be able to build strong and durable relationships with customers, suppliers and co-workers
- Have the ability to multi-task and work well under pressure
- Have strong database management and computer operation skills (Outlook/Office suite)
- Be honest, reliable, responsible and trustworthy
- Have an excellent presentation and a happy demeanour
The ability to speak a second language would be highly advantageous.
Previous managerial or Human Resources experience preferred but not essential.
Full training, autonomous responsibilities and a supportive international team and work environment await the successful candidate for this permanent full time position. The salary will range from $40K/year to $45K/year.
Interested? Then please email your resume and cover letter to [email protected]
ONLY SUITABLE CANDIDATES WILL BE CONTACTED