Service Administrator
Business critical position supporting the Maintenance Supervisor in administrative tasks
Summary about this job
Administrative Assistants
Company: KONE Elevators Pty Ltd
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-3-4789-8363
Fax: +61-2-7083-7417
E-mail: n\a
Site: n\a
Detail information about job Service Administrator. Terms and conditions vacancy
- New Role
- Work within our Maintenance Service team
- Global Organisation
Did you know KONE moves over one billion people every day? In 2017, we had annual net sales of EUR 8.9 billion. We employ over 55,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.
Why this role?
KONE provides elevators, escalators and doors for buildings of all sizes, from low-rise housing to the world’s tallest skyscrapers. Our specialties lie within our New Equipment Business (NEB, Service Elevator Business (SEB), Tender Repairs Business & Modernisation (TRB) and our KONE Doors Business (KDB)
We have an opportunity to join our Port Melbourne team in a business critical position supporting the Maintenance Supervisor in administrative tasks, reducing the administrative workload of the Maintenance Supervisor to maximize the time spent out in the field. This role will require you to work in collaboration with Maintenance Supervisor, Field Technicians, KONE Customer Care Centre agents and with the Maintenance Contract Administrator.
Being part of a global organisation that actively supports your career and internal promotions, means that for the right person, this role could be a fantastic next step in your career
What will you be doing?
- Ensure quality jobs reporting by technicians
- Maintaining technician schedules and workloads
- Ensuring new and existing maintenance contracts are up to date
- Check missing equipment, create inspection visit to the technician in order to collect them
- Creation of the maintenance visits and distribution to technicians
- Maintain the callout general planning (day / night / week-end / back-ups / etc)
- Monitor, check and correct the alignment of the back reported jobs between the systems
- Create, dispatch and back-report Clinica service orders and Clinica assessments
- Compile package service repairs tenders, obtain signature from supervisor, communicate tender with customer answer and create order.
- Monitor, check and correct the accuracy of e-mail customer notifications
- Enter technician timesheet in to the system
Are you the one?
- Self-motivated with strong time management and multi-tasking skills
- Strong ability to deal with conflicting, delayed or ambiguous information
- Great telephone manner
- Be able to work in a rapidly changing circumstances
- Able to initiate process improvement
- Experience working with a blue and white collar workforce
- Excellent communication skills
- Ability to work with management
- Resilient and persevering approach
To be considered for this role candidates must have the right to work in Australia