Senior Administrator - Business Support & Governance

Summary about this job

Detail information about job Senior Administrator - Business Support & Governance. Terms and conditions vacancy

• Be part of a rapidly expanding and fast-paced organisation
• Modbury location with parking provided
• Australian citizenship required

With over 5,200 people, and annual revenues of over $1.2 billion, Datacom is one of Australasia's largest professional IT services companies. Datacom has extensive expertise in the operation of data centres, the provision of IT services, software engineering and application management, as well as payroll and customer service design and operations. Founded in 1965 and, operating across a number of regions, Datacom has a successful trading history of consistent growth and profitability from a track record of delivering innovative, cost effective digital and technology solutions. Datacom is committed to hiring, developing and promoting diverse talent. Our people are the best in their fields - smart, passionate, and dedicated to providing exceptional IT services to our customers. This makes for a rewarding and fast-paced work environment.
  
Datacom are currently seeking a Senior Administrator - Business Support & Governance to join our contact centre operations team, based in Modbury. In this fast-paced and collaborative role, you will be responsible for ensuring that the service delivery team is in compliance with the rules and regulations stipulated in contractual agreements and Statements of Work. and reviews compliance within the business, collaborating with stakeholders to support governance of outcomes.  

About the Role:

• Develop and implement a systematic approach to delivering on contractual obligations and client requirements
• Review and update business governance processes & documentation
• Collaborate with Senior Management to respond to client requests on key governance topics such as regulations, policies, procedures, and Standards of Conduct 
• Identify potential areas of compliance vulnerability and risk 
• Provide reports on a regular basis, and as directed or requested, to keep senior management informed of the operation and progress of compliance efforts.
• Monitor the performance of the Client Compliance Approach and relate activities on a continuing basis, taking appropriate steps to improve its effectiveness

About You:

• A high level of experience in Contract Management and Business Administration
• Understanding of Quality Management Frameworks and Compliance Standard
• Skilled at working effectively with cross functional teams
• Confident, articulate, with the ability to prepare and host presentations
• Proven ability to negotiate and close win/win solutions for all parties
• Excellent communication skills, both orally and written
• Strong analytical and problem solving skills
• Proven ability to manage compliance programs and audit processes
• Proficient in Microsoft Office Suite
• Australian Citizen and able to pass a security clearance

  
Datacom Connect, we know how to recognise the work you do and offer inspiring leadership programs and development opportunities. We also offer flexible working arrangements, a corporate wellness program and provide you with the technology to enable you to work efficiently.

Our future looks bright. And so can yours. If you're ready to make a move, we're ready to talk.

How to Apply:
For further information please contact Claire Hughes, Recruitment Coordinator on 02 9023 5137, alternatively click APPLY NOW.