Senior Telstra Project Coordinator
Enjoy dealing with multiple internal and external parties to see projects through to a successful conclusion?
Summary about this job
Other
Company: Telstra Shop
Location: Sunshine Coast
Work type: Full Time
Salary: n\a
Phone: +61-2-7564-5979
Fax: +61-2-9867-1491
E-mail: n\a
Site: n\a
Detail information about job Senior Telstra Project Coordinator . Terms and conditions vacancy
- Do you enjoy a role with true variety and autonomy?
- Are you a self-starter who takes pride in your awesome time management skills?
- Are you ready to step up and run your own projects?
Love solving problems and looking after customers?
This is a position with a lot of variety which offers a unique opportunity to join one of Australia's largest and most successful Telstra partners (TShopBiz) based on the beautiful Sunshine Coast
We're looking for someone to join us ASAP!
The job? Once a sale of a phone system, data connection or ICT application is made to a local business, you will manage the order from sale to install to follow up and everything in between - this role is part of an integral workflow to provide a seamless and timely end-to-end customer experience with their Telstra Whole of Business Solutions. You will manage multiple stakeholders, support the boarder business teams and provide a world class service to your customers.
Responsibilities include but not limited to:
- Assisting in the coaching and training of other team members
- Overseeing Senior tasks such as opening, closing, holding meetings or supervising from time to time as required
- Ensure encouragement and motivation is provided to staff
- Act as the Manager in their absence
- Support staff with customer service, customer complaints and resolutions advice
Full training will be provided for this role, however candidates with experience in the telecommunications industry will be highly regarded. Applications will be assessed against the following criteria:
- Demonstrated commitment to providing exceptional customer service
- Experience with Telstra Business products and services highly regarded
- Proven ability to manage stakeholders
- Inbound and outbound customer service calls
- End-to-end order fulfilment
- Ability to problem solve and be solutions focused
- Conflict resolution experience
- After sales service
- Tech savvy
We offer competitive pay, a great working environment and advancement opportunities.
Take your career to the next step and apply now! Applications close Monday 16 July.