Customer Service & Administration Assistant

Summary about this job

Detail information about job Customer Service & Administration Assistant. Terms and conditions vacancy

• Full-time position (38hrs p/w)
• Rotating 7-day roster between 7am – 8pm
• Close to public transport | free street parking nearby

About Vita Group

You may not have heard of us, but it’s likely that you’ve come across us in action. We are an ASX listed company. We help Australians connect to a brilliant future through our Telstra stores and Business Centres. We bring innovative lifestyle offerings to market through our start-ups, and we guide Australia’s small businesses, government departments and industry leaders to take control of the latest technologies that will enable them to thrive.

Role

Working as part of the centralised customer service and administration team for our Telstra Business ICT division, you will provision ICT services and provide customer support for our business customers.

Responsibilities

• Input customer data and track information
• Process sales paperwork
• Track, monitor and resolve order changes
• Answer inbound calls and customer enquiries
• Liaise with internal teams and external stakeholders
• Provide an exceptional customer experience
• Adhere to KPIs and systems compliance

About You:

• Ability to manage your time and prioritise issues in a high-volume fast-paced role
• Profession written and verbal communication skills
• Analytical, accurate, detailed and can work at pace
• Desire to get involved in team activities and be part of a great team
• Previous experience using Telstra systems will be highly regarded 

Benefits

• Discounts on products from our strategic partners
• Salary packaging
• Education allowance
• Child Care allowance
• A paid day off on your birthday
• A paid day off to volunteer

Apply today or view our careers page at http://www.vitagroup.com.au/current-opportunities to learn further about our business and dynamic culture.