Customer Support Administrator
We are seeking a career administrator to join our team!
Summary about this job
Administrative Assistants
Company: GS1 Australia
Location: Melbourne
Work type: Full Time
Salary: $55k base + superannuation (& 17.5% leave loading)
Phone: +61-8-6636-6602
Fax: +61-2-4988-1240
E-mail: n\a
Site: n\a
Detail information about job Customer Support Administrator. Terms and conditions vacancy
GS1 Australia is the leading provider of supply chain standards and services for over 20 industry sectors. We recognise that our employees are our greatest resource and our most valuable asset, and we have a strong commitment to promoting a collaborative, passionate, inclusive and caring working environment.
Due to internal movements, we are seeking a process orientated Billing Administrator to assist with the day to day administrative functions for GS1 Australia's National Product Catalogue, Smart Media, Locatenet and Trusted Data services.
You will work closely with a team of 2 other Administrators to provide outstanding customer service and accurate and timely administrative support to all subscribers and members of the above areas.
We are seeking an individual who is systems savvy, flexible in their approach to learning, a team player and a positive go-getter!
Key responsibilities include but are not limited to:
- Processing registrations, terminations, and transfers for service subscribers.
- Billing preparation, invoicing and post billing tasks for all services.
- Monitoring and maintaining incoming mail from the service-specific support mailboxes.
- Updating and maintaining the company CRM system, including running reports and queries.
- Ongoing maintenance of SOPs for all admin related tasks.
Your experience:
- You will have strong administration skills.
- You will be a clear and concise communicator.
- You will have exemplary customer service skills, to provide that perfect customer experience.
- You will possess a prominent level of attention to detail and accuracy.
- You will have excellent time management skills with the ability to multi-task, prioritise and organise workflow effectively.
- You will have a positive 'can do' attitude, with the initiative to match.
To be successful in this role, you will be a methodical and procedural person, and although full training will be provided, we are looking for a fast learner who can hit the ground running.
If you are a calm and patient person by nature, and always willing to help your teammates and colleagues, then we want to hear from you.
In return for your hard work and dedication GS1 Australia provides…
*Paid Corporate day off at Christmas *Monthly Birthday Celebrations *Lifestyle Benefit Programs *Health and Well-being programs *Monthly Massages *17.5% Annual Leave Loading *Company-wide incentive schemes *Reward and Recognition programs *Secure Onsite Parking *Unlimited Espressos!
We are based in a brand new corporate park, close to public transport, shopping centres and surrounded by cafes just a 2 minute walk away.