Customer Service Representative
Looking for your next step in your customer service career? This is an exciting opportunity to join a leading company in Parramatta
Summary about this job
Administrative Assistants
Company: Randstad - Business Support
Location: Sydney
Work type: Contract/Temp
Salary: $27 - $28 p.h. + superannuation
Phone: +61-3-9573-8662
Fax: +61-2-7532-8804
E-mail: n\a
Site: n\a
Detail information about job Customer Service Representative. Terms and conditions vacancy
- Work for a market-leading ASX listed project management company
- Enjoy your weekends in this full time role, Monday to Friday
- Rewarding hourly rate of $27/hr + super
Your new company:
You will join a leading global service provider located in Parramatta in a fast paced target driven environment; representing a well known brand in their field. Your new company specialises in the development and management of businesses that are focused on industrial services, infrastructure and renewable energy.
Your new role
A typical day in your new role will involve providing a comprehensive range of service related assistance to business customers in Australia via phone and email. You will follow up on customer enquiries professionally and comprehensively. Operating as an integral part of the wider customer support team, you will be building rapport with key internal and external stakeholders on a daily basis to help in achieving continuous improvement and enhancing customer experience. You will be working full time hours from Monday to Friday. The company culture is fun, hard working, team focused and motivated by individual growth and development. This role is not sales and you will not be required to conduct outbound calls.
Some of your main responsibilities will include
- Answering all incoming calls to allocate and co-ordinate preventative maintenance and response works for clients.
- Action emails from clients, technicians, sub-contractors and branches.
- Dispatch and schedule all service and maintenance calls.
- Log calls, create job in the system and attach the service request on the job.
- Raise and send out PO for service activities and manage authorisation.
- Liaise with key stakeholders about the works and the requirements ensuring that clients are kept updated throughout the process.
- Support the call centre and field employees with workflow assistance, system and customer support.
- Working collaboratively in a fast paced team environment.
- Administration support
What you’ll need to succeed
- Recent proven experience in a similar customer service based role.
- A genuine desire to assist internal and external customers.
- Ability to effectively communicate both in oral and written form.
- Sound skills in problem solving / conflict resolution.
- Self-motivated and able to work under pressure.
- Present professionally in business attire.
- Ability to organise own work priorities to meet strict deadlines.
- Proven ability to add value as a part of a diverse and dedicated team.
What you’ll get in return
- A foot in the door in a corporate environment
- Work close to home- Parramatta CBD location near transport
- Immediate start available - No weekends
- Full time hours with potential for permanency, working in a supportive team environment.
- Unlimited career growth opportunities across various business units.
- Professional and corporate office space
Apply NOW. This role won't last long!
If you require further information please call Sammy on 02 9615 5367 or email [email protected]
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.