Support Services Coordinator
Market leading Australian company Services support role Great career opportunity
Summary about this job
Administrative Assistants
Company: Position Partners P/L
Location: Brisbane
Work type: Full Time
Salary: n\a
Phone: +61-7-3001-4216
Fax: +61-3-8297-8680
E-mail: n\a
Site: n\a
Detail information about job Support Services Coordinator. Terms and conditions vacancy
Position Partners is Australia's premier provider of positioning and machine control solutions for surveying, civil works and building activities. With more than 250 staff in 10 locations in Australia and international branches in New Zealand and Asia, no other provider matches the level of knowledge, experience and support of this well-established company.
The company is now looking for a Support Services Coordinator to join the team based in our Acacia Ridge, Brisbane Office.
The role of the Support Services Coordinator is responsible for maintaining good communication between our Sales team and Operational teams so that a high level of cooperation will be achieved and result in a good experience for customers. The role will also coordinate all support field service staff members, site specific inductions collate all relevant induction paperwork as required.
Reporting to the Support Services Manager your key responsibilities will also include the following:
- Providing excellent customer service and support via competent and timely technical and commercial advice in a friendly and efficient manner.
- Utilising the ERP system (Microsoft Dynamics NAV) to raise service work orders as required
- Providing service and sales quotations as required
- Raising invoices for the service department and resolving invoice queries as required.
- Providing administrative support for both workshop and sales coordination as required
- Supporting front counter with counter sales and phone enquiries
- Developing and maintaining office filing and database systems within our ERP system.
The ideal candidate will have:
- Excellent communication and organisational skills.
- Strong attention to detail.
- Team oriented, excellent interpersonal skills and positive outgoing personality.
- Goal oriented, outcome focused, performance driven.
- Ability to build and manage relationships.
- Sound computer skills and ability to use Microsoft Office applications.
- Display a high degree of professionalism and positive attitude.
- Able to work independently with minimal direction.
- Ability to build and manage customer relationships and expectation
Product knowledge training will be provided along with opportunities for both professional and personal development.
This is a genuine career opportunity; if you believe you are the right person for this role and wish to join our team then please forward your resume together with a covering letter.
Position Partners is an equal opportunity employer and offers access, once eligible, to a Paid Parental Leave Scheme.
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