Case Manager - Medical

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Great opportunity to work as a Case Manager and start a great career with a leader in the Workers Compensation industry.

Summary about this job

Administrative Assistants

Company: EML

Location: Melbourne

Work type: Full Time

Salary: Competitive salary + RDO + 17.5 AL Loading

Phone: +61-7-5647-9076

Fax: +61-2-7673-8161

E-mail: n\a

Site:

Detail information about job Case Manager - Medical. Terms and conditions vacancy

  • Melbourne Office
  • Manage a portfolio of medical related claims
  • Excellent opportunity for career progression and growth

THE OPPORTUNITY

Reporting to the Team leader, you will play a critical role in pro-actively and effectively managing medical only claims.

This position requires a focus on providing excellent customer service and proactive strategic direction of injured workers current and future treatment requirements. It operates within a high pressured and deadline-driven team environment, relying on pro-active, timely and effective management of Workers Compensation claims.

YOUR RESPONSIBILITIES

The primary focus of this position is to enhance injury and claims management outcomes and the safe and sustainable return to work of injured workers. In this role, your responsibilities will include but not limited to:

  • Adopt a service- orientated approach that is focused on early intervention and the interests of workers and employers
  • Ensure that active and timely intervention occurs to improve recovery and return to work outcomes
  • Provide workers compensation advice to stakeholders such as workers, employers and providers
  • Collaborate with Mobile Claims Specialists, Liability Specialists, Return to Work Specialists and other technical and support experts
  • Liaise with internal and external stakeholders
  • Assist the worker and employer with the claim process and providing support in the completion of relevant documents to ensure timely access to required services to support return to work and injury recovery
  • Pro-actively proceed with appropriate case management to achieve the optimum outcome of early sustainable return to work for workers with reasonable claim costs

ABOUT YOU

We're looking for people with a passion to make a positive difference and help people get their lives back.

To be successful in this role, you'll have proven skills and experience, including:

  • Customer Service and/or Office experience
  • High attention to detail and organizational skills
  • Effective communication and conflict resolution skills
  • Negotiation and influencing
  • Empathy and understanding
  • Provide excellent customer service and build strong collaborative relationships with our customers
  • Ability to earn trust in relationships with others by consistently demonstrating integrity and professional competence
  • Effectively listen and understand the needs of the customer and what is important to them to enable their recovery and return to work
  • Competent in the use of MS Word and MS Excel
  • Strong effective oral and written communication skills
  • Basic understanding of medical terminology
  • Intermediate to advanced skill level of MS Word and MS Excel

WHAT WE OFFER

We value our people and support them to do their best work by investing in their professional development. EML provides career opportunities and great employee benefits, including:

  • A vibrant, collaborative team culture
  • Great work/life balance
  • A corporate wellbeing program
  • A reward & recognition program
  • Comprehensive learning and development support
  • Fast-track career opportunities
  • Competitive salary packages
  • 17.5% annual leave loading

APPLY NOW
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. You'll find our supportive culture, rewards and career development makes EML a company you’ll want to be a part of. To find out more, contact Katherine Romano on 03 7000 0935 or email [email protected]

 

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