Administration and Customer Service for Online Retail Store
High level office administration and customer service skills required for growing online retail store
Summary about this job
Client & Sales Administration
Company: Oz Trampolines
Location: South West Coast VIC
Work type: Part Time
Salary: n\a
Phone: +61-8-8272-1877
Fax: +61-8-9184-8910
E-mail: n\a
Site: n\a
Detail information about job Administration and Customer Service for Online Retail Store. Terms and conditions vacancy
Oz Trampolines is a Geelong based fast growing online retail store that sells trampolines and provides high quality customer service. We have a customer service /administration role available for the right person with the skills, and experience to be the back bone of our day to day operations.
Hours will be a minimum of 20 hours per week over a 3 day period with more hours available during the peak summer season.
To thrive in this role you will need to be able to communicate clearly, be super organised, motivated, be able to work under pressure, prioritise and have a proven track record in office administration / customer service of at least 10 years.
Key responsibilities include
Answering phone calls and emails assisting customers with product questions and advice
Management of customer orders during the order cycle
System and Template creational and management
Online File management
Communication with staff and agents.
There will also be ad hoc & project work as needed with a growing and dynamic company
You will need
Extensive experience in Microsoft Office products to an advanced level in Outlook, Word and Excel
Top level customer service skills for phone enquiries and face to face enquiries of 10 plus years to be considered for this role
Excellent interpersonal, oral, written communication skills
Experience and a good understanding of 'Customer Care'
Positive disposition and the desire to make a real difference in a small company
Any previous experience working in an online retail environment will be highly regarded
Salary to be negotiated with the successful candidate
Please note. No phone calls regarding this position will be returned with all applications to be submitted online. Applicants successful in obtaining an interview will be notified.