Customer Service Agent

Summary about this job

Detail information about job Customer Service Agent. Terms and conditions vacancy

• National Insurance Co. - CBD based
• Career Growth - Opportunity to move into a Team Leader role
• Excellent staff benefits - private health insurance, flexible work environment

Do you have strong administrative & customer service skills? Do you thrive in a fast paced environment and enjoy problem solving? Do you see yourself as being a part of a supportive and collaborative team? 

The Company
This National Insurance firm is a leader within the healthcare sector and seeks an experienced Customer Service Coordinator to join their team ASAP. Join a firm who are known in the market for their excellent staff benefits, flexible working environment and career progression.

The Role
This is an exciting role for a candidate who loves dealing with customers (phone and email based) on a daily basis whilst processing membership requests. Based within the membership services department, you will be a pivotal part of the team assisting with corporate client queries as well as individual member requests. 

Main duties will include:

• Customer service – corporate and individual members queries
• Updating of customer membership details via phone and email
• Invoice processing
• Data entry
• Retention of memberships

About You

• Previous customer service, sales administration or order entry/processing skills
• Exceptional customer service experience (phone and email based)
• Strong verbal and written communication skills
• Strong attention to detail and adaptable attitude
• Ability to step into a Team Leader/2ic role

The Benefits

• Opportunity for career progression - step into a Team Leader/2ic role 
• Staff Perks – private health insurance, discounted travel/life insurance
• Flexible working environment; true work/life balance
• Monthly team events and social club

Don't miss this exciting opportunity. Send your resume through immediately to the PKL Team - We're waiting to hear from you!