Customer Service Agent
All vacancies of Australia • Administration & Office Support • Customer Service Agent
Leading healthcare firm who are known in the market for being an employer of choice. Pivotal role;problem solving and retention of customers accounts
Summary about this job
Client & Sales Administration
Company: PKL Recruitment
Location: Sydney
Work type: Full Time
Salary: $55K Pkg + Benefits
Phone: +61-7-8423-1749
Fax: +61-7-3774-8977
E-mail: n\a
Site: n\a
Detail information about job Customer Service Agent. Terms and conditions vacancy
- National Insurance Co. - CBD based
- Career Growth - Opportunity to move into a Team Leader role
- Excellent staff benefits - private health insurance, flexible work environment
The Company
This National Insurance firm is a leader within the healthcare sector and seeks an experienced Customer Service Coordinator to join their team ASAP. Join a firm who are known in the market for their excellent staff benefits, flexible working environment and career progression.
The Role
This is an exciting role for a candidate who loves dealing with customers (phone and email based) on a daily basis whilst processing membership requests. Based within the membership services department, you will be a pivotal part of the team assisting with corporate client queries as well as individual member requests.
Main duties will include:
- Customer service – corporate and individual members queries
- Updating of customer membership details via phone and email
- Invoice processing
- Data entry
- Retention of memberships
- Previous customer service, sales administration or order entry/processing skills
- Exceptional customer service experience (phone and email based)
- Strong verbal and written communication skills
- Strong attention to detail and adaptable attitude
- Ability to step into a Team Leader/2ic role
- Opportunity for career progression - step into a Team Leader/2ic role
- Staff Perks – private health insurance, discounted travel/life insurance
- Flexible working environment; true work/life balance
- Monthly team events and social club
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