Customer Service Administrator
Toll are recruiting for an experienced customer focused administrator with a safety or compliance background based in our Rockhampton depot.
Summary about this job
Administrative Assistants
Company: Toll People - Townsville
Location: Rockhampton & Capricorn Coast
Work type: Full Time
Salary: $50k - $60k p.a.
Phone: +61-7-6965-6749
Fax: +61-7-5935-4562
E-mail: n\a
Site: n\a
Detail information about job Customer Service Administrator . Terms and conditions vacancy
Global Express Services is a division of the Toll Group. Global Express Services is a leading supplier of logistics and transport related services, operating throughout Australia.
Toll Group is Australia’s leading provider of integrated transport and logistics services, employing over 40,000 people across 17 countries in the Asian / Pacific region. Our capabilities and strengths not only provide strategic competitive advantages, but endorse that we are an Employer of Choice in the logistics industry.
About the role
Reporting into the Administration Manager you will provide high quality customer service to internal and external customers. The position will also require the coordinating of all aspects of the successful return of injured workers to their pre-injury duties by working with the staff, various external providers and developing appropriate rehabilitation strategies.
Duties
- Respond to queries from customers, internal and external in a prompt, professional manner
- Apply industry and business based knowledge and skills to resolve customer queries
- Actively support and participate in quality management procedures and practices
- Comply with Toll Transport policies and procedures, Employee Handbook and the Customer Service Code of Practice
- Other general administrative and freight office duties as required
- Carry out administrative tasks assisting the effective operation of the return to work function
- Maintain records of all injuries and illness occurring in the workplace in accordance with legislative requirements
- Keep accurate case notes of all workers compensation claims stored electronically in the Toll Injury Management system
- Liaise with Regional Injury Management Advisor Qld to facilitate early intervention to all injuries
Skills & Experience
- High level knowledge of Microsoft packages
- Previous experience in a Safety or Compliance position highly regarded
- Good communication skills, both written and verbal
- Personal standards of honesty and integrity
- Service oriented in regard to dealing with clients
- A pleasant and co-operative telephone manner, with a very high level of communication skills
Culture
This is an exciting time to join Toll in this expanding division, in Rockhampton. Ongoing training initiatives plus career advancement opportunities will be offered to ensure that you progress both, personally & professionally with one of the world’s leading organisations.
Benefits
- Safe Working Environment
- Excellent Career Opportunities and opportunities to transfer within the wider Toll Group
- Learning & Development Opportunities
- Paid Training Opportunities
How to Apply
Click APPLY or contact Brad Hastewell, Branch Manager on 07 4755 0400 for a confidential discussion.
"Please be aware that only shortlisted candidates will be contacted. Shortlisted candidates will be required to provide evidence of rights to work in Australia. Toll is an Equal Opportunity Employer and we encourage men and women of all ages and Australian Aboriginal and Torres Strait Islander people to apply. All Positions are subject to medical examination, Police History Checks, functional capacity checks and random drug & alcohol tests.”