Customer Services Officer | Part time

Summary about this job

Detail information about job Customer Services Officer | Part time. Terms and conditions vacancy

Allweather Shelters is a family business working in the home improvement industry for more than 45 years. 

If you are looking for a full range of customer service activities, then read on.

This very rewarding role will see you deliver exemplary customer service throughout each project, from initial contact through to completion. You will also assist in the customer service and general administration duties.  You will be working within a small team in Administration, Production and sales. 

Duties and responsibilities of the position:

• Ability to build rapport quickly over the phone to ensure strong relationship with our customers;
• Maintain detailed file notes and all aspects of contract administration;
• Co-ordinate appointment setting for Design Consultant diaries; 
• Handling customer project enquiries;
• Promoting customer feedback and communicating across the company;
• Contract administration and liaising with private building surveyors;
• Maintaining effective internal communications to ensure that all relevant company functions are kept informed of customer service objectives;
• Have a "can do" attitude;
• Go the extra mile to engage and surprise the customer;

Skills and experience essential to the role:

• Highly proactive project administration experience - 5 years plus. 
• Computer literate including Microsoft Office programs such as Outlook, Word and Excel.
• Appointment setting and demonstrated organisational success.
• Reporting and some analysis experience. 
• Building or construction experience.
• Following projects through to completion.
• Solution provider.
• Excellent time management.
• Team player with high standards and an excellent attitude towards others in the workplace. 

APPLY NOW!
Please forward applications via email, including your resume to: [email protected]