Guest Experience Officer (Zoo Friends)

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Looking to secure a shared future for wildlife and people? Taronga is looking for an experienced, driven and motivated Guest Experience Officer.

Summary about this job

Records Management & Document Control

Company: Taronga Conservation Society Australia

Location: Sydney

Work type: Full Time

Salary: Total package $47,987

Phone: +61-3-4705-6012

Fax: +61-8-1990-8002

E-mail: n\a

Site:

Detail information about job Guest Experience Officer (Zoo Friends). Terms and conditions vacancy

Guest Experience Officer (Zoo Friends)

  • Awarded Australia’s Major Tourism Attraction (Sydney)
  • Ongoing, Full Time
  • TCSA Wages Award, $43,293 base salary plus superannuation and leave loading = total package $47,987
  • Located at Taronga Zoo, Mosman

Looking to secure a shared future for wildlife and people?

 

Taronga is looking for an experienced, driven and motivated Guest Experience Officer who is interested in joining a leading organisation in conservation, education, animal management and transformational guest experiences.

 

About us…

Taronga Zoo officially opened in October 1916, with Taronga Western Plains Zoo officially opening in February 1977!  We believe in a shared future for Wildlife and People. Taronga is working in partnership with wildlife conservation organizations and communities to develop ways to protect species and habitats. Taronga. For the Wild!

 

Our employees enjoy generous employment conditions including:

We value diversity…

Taronga is an equal opportunity employer, where we recognise the diversity of our workforce and community – be it on the basis of gender, age, culture, religion, language or personal circumstances.

 

Taronga is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation.

 

Taronga provide specific workplace programs to support diversity and equal employment opportunities for women, people with a disability and people identifying as Aboriginal or Torres Strait Islander.

 

About the role…

The successful individual will…

  • Deliver high quality customer service practices for our existing and prospective Zoo Friends members.

Key accountabilities…

  • Sell and promote Zoo Friends annual passes in order to grow the current membership base to generate revenue needed to enable Taronga to continue its work both in caring for the animals in our Zoos and in supporting and caring for wildlife in its natural habitat.
  • Ensure the efficient operation of the Zoo Friends program by responding to member enquiries, processing membership applications and renewals, completing administration tasks and ensuring the membership office is well presented.
  • Comply with Taronga’s Customer Service Charter and suggest initiatives for further improvement to ensure industry leading standards are maintained.
  • Deliver high quality customer service experiences in order to provide excellent guest experience and promote repeat visitation.
  • Communicate Taronga’s education and conservation messages both internally and externally, ensuring all communications align with Taronga’s values to inspire change in accordance with Taronga’s vision and strategic pillars.
  • Work effectively as a member of a high performing team, to assist Taronga in its achievement of strategic outcomes.
  • Comply with and suggest sustainability practices in the workplace to help achieve Taronga’s sustainability targets and reduce environmental impact.
  • Comply with and report any Work, Health and Safety incidents in line with Taronga’s Work, Health and Safety Charter.

About you…

We are looking for candidates that will:

  • Obtain and maintain a current paid NSW Working with Children Check at own expense.

About applying…

We value your safety, and the privacy of your information. Please only apply for this position via http://www.iworkfor.nsw.gov.au/. This is the only legitimate website to apply via, and the only website whereby applications will be accepted.

 

Please submit your resume and a cover letter of one page.  You are also required to complete the two target questions as part of your application. 

  1. How do you go about managing the accurate completion of competing tasks while working under pressure? Please give an example of a situation; what action did you take and what was the result of the action?
  2. Describe a time when you have turned a customer enquiry into a sale. How did you go about selling the product to the customer?

Applications must be completed via http://www.iworkfor.nsw.gov.au/ using the reference number 0000684K or searching the word Taronga. For more information in relation to the vacant position please contact Rhiannon Millane on [email protected]

 

To review a copy of the role description, please visit the careers page of the Taronga website http://www.taronga.org.au 

 

If you are experiencing technical difficulties in applying, please contact “I work for NSW” support team on 1800 562 679 or [email protected]

 

Applications close: 25 July 2018 

 


 

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