Customer Care Representative
An exciting opportunity to provide exceptional customer service to all clients at our busy Peakhurst location. Job share arrangement working 27 hr p/w
Summary about this job
Receptionists
Company: Learning Links
Location: Sydney
Work type: Part Time
Salary: n\a
Phone: +61-2-8308-7738
Fax: +61-8-3487-3035
E-mail: n\a
Site: n\a
Detail information about job Customer Care Representative. Terms and conditions vacancy
About Learning Links
Learning Links is recognised as a pioneer in the area of inclusive early childhood education. We have 40-year history of helping children with learning difficulties, and providing support to their families.
We are a growing organisation building on our reputation to deliver evidence based high-quality services in literacy, numeracy, speech and occupational therapies, assessments and counselling. Our inclusive preschool caters to children of all abilities learning side by side. We are driven by our passion to help the children who come to us for support knowing that early intervention for young children who experience developmental delays is critical to mitigate the risk of poor educational outcomes later in life.
About the Role:
You will be required to provide exceptional customer service to all potential and existing clients at our busy Peakhurst location. As the first person our clients and families will see, you will be exceeding their expectations by providing great customer service. It is this interaction which sets the tone for how we work together with our clients.
This is a job share arrangement servicing a center with current operating hours from 8.30am to 6.30pm Monday to Thursday, 9.00am to 5:00pm Fridays and 8.30am to 4.00pm Saturdays.
You will work approximately 27 hours per week on a permanent morning (8:30am-1:30pm) or afternoon shift (1:30pm-6:30pm) Monday to Thursday and alternate Fridays and Saturdays.
The main duties of the role include:
- Providing exceptional customer service to new and existing clients both face to face and over the phone using empathy, patience and confidence;
- Using clear communication and positive language when addressing customer needs and requests;
- Ensuring customer concerns are addressed quickly and in a manner that leaves them feeling good and confident in the ability of Learning Links to meet their needs;
- Contributing to continuous improvement for providing exceptional customer service Learning Links;
- Maintaining comprehensive knowledge of Learning Links Products and Services to be able to provide direct and immediate support and guidance to customers face to face, via email, or on the telephone;
- Ensuring all customer documents including invoicing, payments, reports, are accurate and processed as required to meet the customer’s needs;
- Entering required customer related information directly into the Customer Data Base for future reference and actions;
- Providing administrative, office, and site management support as required; and
- Ensuring the reception area at the center is clean, safe and tidy and presented in a way that promotes our brand and reflects our high-quality services.
Essential Criteria
- Warm, friendly personality and mature attitude;
- Demonstrated experience in providing direct customer service and managing effective customer relationships;
- Exceptional verbal and written communication that is clear and concise;
- Ability to manage own time effectively to get work completed in a timely manner with attention detail;
- Ability to work with others to make improvements at work;
- Ability to maintain a database and prepare documents, tables and spreadsheets; and
- Ability to adhere to confidentiality and privacy requirements when dealing with customers and staff.
What we offer
A competitive package will be based on relevant qualifications and experience. Learning Links employees receive tax effective salary packaging opportunities, which means you can increase the value of your take-home pay.
Other benefits you can access working with Learning Links include:
- Working in a dynamic and growth orientated not for profit environment;
- Life/ work Balance;
- Ongoing professional development; and
- Employee Assistance Program.
How to apply for this role:
Please send your application to [email protected] including:
- Cover Letter responding to the selection criteria;
- C.V.;
- Copy of relevant qualifications; and
- Details of two current professional referees
For further information and a Position Description please visit the careers page of our website www.learninglinks.org.au
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