Customer Service Liaison Officer

Summary about this job

Detail information about job Customer Service Liaison Officer. Terms and conditions vacancy

Mandurah Caravan & RV Centre is a leader in new and used caravan sales. Renowned for providing excellent customer service, we thrive on offering our new and existing customers extensive caravan knowledge and guidance to ensure they are given the best possible options that are relevant to their needs.

We have an exciting opportunity for a Customer Service Liaison Officer to join our team.

The Customer Service Liaison Officer provides exceptional customer service and aftermarket support to customers and potential customers. As the Customer Service Liaison Officer, you will be responsible for following up with the customers that have purchased caravans, ensuring that they are satisfied with the products and services provided. You will also manage any warranty issues by liaising with the spare parts department.

Duties will include, but are not limited to;

• Face to face, telephone and email customer service
• Detailed handover of customer purchased caravans
• Educate customers on product range and how to operate products
• Checking sales contracts and chasing up orders
• Entering sales contracts into the computer system
• Liaise with Spare Parts staff regarding warranty claims
• Support Sales staff where required

To be successful, you must possess the following;

• Extensive caravan knowledge
• Minimum 2 years’ experience in a similar role
• Be customer focussed
• Have a friendly and bubbly personality
• Hold a current Australian Drivers Licence
• Be computer literate
• Be enthusiastic and self-motivated
• Able to manage time and be organise

This is a full time permanent position which attracts an above award rate salary. Hours are Monday to Saturday on a rotational roster, 8am to 5pm daily.

To apply for this position, please click below. Alternatively, please email a detailed resume to; [email protected]