Sales and Customer Service Assistant

Summary about this job

Detail information about job Sales and Customer Service Assistant. Terms and conditions vacancy

• Opportunity for trade/trade retail professional to transition to an office role
• Use your expertise to provide sales and customer service support
• Based Eagle Farm, Brisbane

UBT Recruitment provides professional talent acquisition services to a broad network of SME businesses across Australia & New Zealand. In an exciting new role to support their ambitious growth agenda, we are currently partnering with a highly successful industrial building supplies business in Eagle Farm, QLD, to identify a highly organised, confident and technically-minded candidate from an industrial / trades background for the position of Sales & Customer Service Assistant.

The Company

Since 2011, our client has established itself as a key player in the provision of industrial building supplies to the construction industry. Over the years, our client has experienced impressive growth, providing a high-quality service and innovative product range to sub-contractors in the fields of plumbing, air conditioning, electrical, fire services and steel. With a strong consulting, accreditation and R&D offering, the business continues to go from strength to strength.

The Role

As the Sales & Customer Service Assistant you will help underpin our client's continued success by providing general support to the sales team, taking in-bound orders over the phone and managing customer enquiries. This is a key role in an exciting part of the business, and your work will help to achieve sales results and drive continued growth. You will:

• Provide first-line technical product support for customer queries via phone or e-mail
• Process customer invoices and credits via phone or email
• Follow up on open customer quotes
• Set-up customer pricing files
• Liaise with customers to help resolve queries [link removed]
• Maintain customer and sales data in the Ostendo ERP system
• Take minutes and action items from weekly Sales Meeting and any other meetings
• Make appointments and book travel arrangements for Business Development Managers and Sales Manager/Director
• Maintain records and give regular updates to Sales and customer service teams on any sales campaigns

Who we're looking for:

• Experience within a related industry or trade, such as plumbing, electrical, air-conditioning etc.
• A diligent and organised character with high attention to detail
• Good working knowledge of MS Office products
• A driven and resourceful candidate with the ability to work as part of a small and tight-knit team
• Someone comfortable working in a high-volume, change oriented environment
• Friendly, positive, proactive and customer focused individual

What's in it for you?

• The opportunity to work for a rapidly growing and innovative business with a great reputation
• A chance to transition to an office based role using your existing industry / trades experience
• Working within a fun and dynamic team

If you pride yourself on being a great communicator, hard-worker and are ready to transition your industry skills into this sales support role(s) we would love to hear from you today.