Administration Officer

Summary about this job

Detail information about job Administration Officer. Terms and conditions vacancy

Manheim is a significant brand of Cox Automotive, a leading global provider of products and services spanning the automotive industry. Cox Automotive are transforming the way the world buys, sells and owns cars with industry - leading digital marketing, financial, retail and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. Cox Automotive operates in over 200 locations with approximately 34,000 staff right across the globe.

Manheim is the Australian market leader in the provision of automotive remarketing services with an unrivalled range of products, services and expertise. Combining over 50 years of experience with the most advanced business practices, we provide clients with a range of solutions delivered to the highest standards.

The Administration Officer – QIS is responsible for a range of functions including being the first point of contact for the Written Off Vehicle Inspections Division (WOVI) for Queensland Inspection Services (QIS).  The position requires excellent handling of customer enquiries and the receipt and book-in of vehicles requiring a WOVI inspection. All information received is of a highly confidential nature and confidentiality is to be maintained at all times.

Role Duties

• Greet customers at QIS reception and answer their enquiries to offer exceptional customer service to QIS and Manheim customers and clients.
• Receive telephone calls and enquiries, then accurately record information as received.
• Build a good knowledge of WOVI in order to aid customers with enquiries.
• Ensure the WOVI Inspector has the required and correct documentation in order to perform inspections.
• Create bookings for inspection in the SAP system for all WOVI sites.
• Protect the integrity of the WOVI's.
• Liaise with Queensland Transport (QT) and coordinate files for WOVI inspectors.
• Update and extract relevant information from the QT database.
• Ensure all relevant customer and vehicle documentation is copied and filed.
• Perform general QIS administration tasks, and assist Manheim general administration team as required.
• Assist the Cashiering team by processing all facets of cashiering as required.

Skills

• Strong decision making skills.
• Ability to exceed in a face paced environment.
• Excellent written and verbal communication.
• Intermediate Office and Outlook.

This role is full time with a roster of Monday to Friday - 8:00am to 5:00pm.

Why Cox Automotive?

A career with Cox Automotive gives you all the benefits that can only come from working for an industry leader, including talented, motivated team members; a diverse, energetic workplace; and a company dedicated to your success, growth and advancement.

We strive to create an environment that is entrepreneurial, nurtures personal development and builds on unique talents. Above all, it makes Cox Automotive a special company, one that can attribute its success to its products, clients, and most importantly, its team members.

Cox Automotive will provide you with an excellent induction and ongoing training to ensure you are able to perform the role to the highest level. You will be surrounded by a supportive, dynamic and fun team and will be rewarded and recognised for your hard work.

We have a range of benefits to take advantage of, such as Birthday Leave, Employee Assistance Program, Recognition Programs, discounts to BUPA Health Insurance, Travel Club, Snap Fitness and more! 

So, if you are up for the challenge and have what we need you to bring to the team, then we would really like to hear from you.

Please note, as part of our recruitment process, the successful applicant will be required to undergo a police check prior to confirmation of their ongoing employment with Manheim.