Customer Service/Office Admin
Are you an office all-rounder with a flair for customer service who is looking for a role in a Leading Australian Kids Fashion Label?
Summary about this job
Administrative Assistants
Company: Rock Your Baby
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-3-9136-6905
Fax: +61-3-4518-1736
E-mail: n\a
Site: n\a
Detail information about job Customer Service/Office Admin. Terms and conditions vacancy
Customer Service/Office Admin All Rounder!
Are you an office all-rounder with a flair for customer service and who is looking for a role in a Leading Australian Kids Fashion Label? Do you have personality, passion and the ability to make this newly created role your own? Then we are looking for you!
About the Brand
The brand is defined by a fun, edgy pop aesthetic that draws on the style and energy of rock and roll and the iconic imagery of our time. Rock Your Baby has been a shining star in the kid's fashion firmament since 2004. We pride ourselves on being genuine leaders in kids' fashion – a brand that inspires passionate devotion from our thousands of loyal fans. As the company continues to grow we have exciting projects on the horizon we are looking for a confident and passionate all rounder who is ready for their next challenge!
About the Position
We are looking for an energetic office all-rounder who is motivated and customer focused to fill this very diverse role! The right candidate will have exceptional customer service, conflict management and time management skills. They will be a hands on office admin expert who has the organisational skills to help across multiple departments where needed. They will be able to handle whatever task is thrown their way and have the initiative and skills to ensure the business runs seamlessly!
Your role is to assist our Ecommerce Manager with the following:
CUSTOMER SERVICE
- Responding to social media enquiries
- Responding to email enquiries
- Organising and managing returns, complaints and all customer related issues
- Responding to our Live Chat
- Liaising with our warehouse/stock control
OFFICE ADMIN/GENERAL DUTIES
- Reception skills - answering the phones, directing calls and handling customer service enquiries.
- Ordering of stationary and maintaining office stock levels
- Organising DHL and Aus Post shipments
- Ad Hock duties to ensure the support the smooth running of the business
REQUIREMENTS
- Ability to work to deadlines in a fast-paced environment
- Ability to work across many tasks at once for many different aspects of the business.
- Strong organisational skills and attention to detail with the ability to take initiative
- Strong Customer Service Skills and conflict management skills
- Must be proficient with Microsoft Office
- Must be an Australian Resident/Citizen
We are a fun, easy going team with a focus on creating a positive company culture and enjoy the that work we do! We are looking for the right fit for the team, if you tick the boxes we are more than happy to provide the fashion specific training needed to be able to do the above tasks.
This is a full time position 9am-5pm based in St Peters Sydney and we are looking for someone available for immediate start.
If you tick all the boxes then please email [email protected] with your Cover Letter and Resume! In your cover letter, please respond to the job specifications and why you would make the best fit for the position.
(Salary dependant on experience)