Customer Service Officer - Fitzroy Hearing Centre
An exciting opportunity has become available for an enthusiastic and results focused Customer Service Officer (CSO) to join our Customer Service team
Summary about this job
Other
Company: Melbourne Audiology Centre
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-8-5680-4794
Fax: +61-8-5184-3430
E-mail: n\a
Site: n\a
Detail information about job Customer Service Officer - Fitzroy Hearing Centre. Terms and conditions vacancy
- Full time position, Monday - Friday
- Variety to your day
- Join a great team that is focused on providing excellent customer service
Melbourne Audiology Centre (MAC) is a privately owned audiology, hearing and tinnitus business. We provide hearing and/or tinnitus solutions that help people with hearing loss/tinnitus improve their quality of life. MAC has been operating in private practice for over 15 years and has eight hearing centres across the Melbourne area.
Role responsibilities include:
- Providing a professional level of customer service to all customers (internal and external) efficiently and courteously
- Accurately responding to enquiries (face-to-face, phone and online) on services and products in line with established policies and procedures
- Greeting clients and making them feel welcome
- Managing the clinical appointment book to ensure efficient use of clinicians time, recalling clients and booking their annual check-ups and confirming appointments
- Preparing clinical files and providing administration support to the clinical team
- Ordering and receiving stock
- Invoicing customers and 3rd party funders
- Promoting MAC services to prospective clients and actively encouraging them to use our services at local area promotions
About you:
- Clear verbal communication and an excellent phone and interpersonal manner
- Strong organisational, time management and prioritising skills
- Ability to work in a team in a fast paced environment
- Initiative and problem solving abilities
- Accuracy and attention to detail
- Intermediate computer skills (Word, Excel, Outlook) and ability to learn new systems quickly
Experience in face to face customer service and office administration in an allied health environment is essential. Experience in the Governments Hearing Services Program claims process will be highly regarded.
This position is available immediately.