Project Administrator / Customer Service

Summary about this job

Detail information about job Project Administrator / Customer Service. Terms and conditions vacancy

Kordia is one of Australia's largest telecommunications systems integration service delivery organisations.  We specialise in designing, building and operating challenging and critical telecommunications systems.

Due to increased project load we are looking for a Project Administrator to take up a key role in our Delivery Support Team, based in Rhodes.  The role will see you provide admin and service support to our customers to meet client/customer targets and timeframes.

More specifically, you'll be responsible for 

• Data input and maintenance of the customer database
• Receiving incoming calls and making outgoing calls to approximately 400 end customers and inputting data into the database
• Tracking calls into database
• Create Work Orders/Tickets in the customer systems.
• Acknowledgement, categorisation and recording of incoming jobs from the client
• Assistance in closing of orders for invoice generation
• Customer database administration

Ideally, we are looking for a candidate with

• Ability and desire to learn new IT systems & databases
• Proficiency with Microsoft Excel and other MS Office Suite
• Superior planning and organising skills
• High levels of verbal and written communication skills

If you have any experience in telco infrastructure rollout projects and previous experience with Telco databases that would be ideal but training will be provided.

We are particularly looking for individuals who are self-motivated, resilient, determined and resourceful.  If this sounds like you, we would love to hear from you!
  
At Kordia we believe every team member has a role to play in the overall success of the business.  Whether it is through our working relationships, technology or skills. Our culture and values encourage and reward those that are collaborative, trustworthy, humble, courageous and expert.  If these values appeal to you, we can offer you an environment in which you will thrive.