Technical Customer Service - Energy Storage System

Summary about this job

Detail information about job Technical Customer Service - Energy Storage System. Terms and conditions vacancy

About the business and the role

We are a leading international brand and consumer products manufacturer. Our advanced battery business is now setting up operations in Australia to support the energy storage revolution that is starting to take place globally. We have market leading lithium ion storage technologies and are regarded as the leaders in the Australian and global market. We are looking for an person who suits for a position that needs experience of administration and also customer service to support the growth of our Australian operations based out of Melbourne. The position will be quite diverse to start whilst we setup the operations and service department with your local experience. Working for the leader in this space in a market ready to boom provides great future opportunities to succeed within our global organisation.

Job tasks and responsibilities

• Day to Day will typically be Melbourne office/service centre based
• Provide technical support over the phone to solar & battery installers
• Provide email support to installation business and customers
• Manage process and RMA stock movements
• Communicate closely with staffs at HQ
• Assist management with our service team
• Publish tech notes and support documents for installers

Skills and experience

Reporting to the Service Manager, we are looking for a friendly and energetic person that is customer focused and will protect our brands reputation by providing outstanding customer service. This is the most important attribute to this position however the following skills and experience are required as a minimum.

• Relevant Degree, Diploma or Certificate
• A proven high level of customer service experience
• Excellent written and verbal communication skills with strong PC and Microsoft Office ability
• Phone support skills
• Visa status : PR / Citizen
• Desire to learn and develop to become an expert with our products

Additional attributes would be highly regarded

• Lithium Ion technology experience
• Solar system or Energy storage or renewable energy experience
• Speaking Korean
• Experience in Electrical or Battery space

Job benefits and perks

You will be rewarded with a competitive remuneration package and additional tools and benefits which will help your success in this role. This is your opportunity to support a new division in Australia with an experience and growing team for a market-leading organisation. As a global giant, we have the resources and ability to respond to market trends very quickly when needed, creating an environment in which you can leverage your existing experience whilst learning new skills. 

We look forward to reviewing your application and please note that only shortlisted applicants will be contacted.