Customer Service Consultant

Summary about this job

Detail information about job Customer Service Consultant. Terms and conditions vacancy

• Australia's leading towing and transport company
• Career progression | Full Time position
• Blackburn location – work close to home!

About Nationwide Towing & Transport

Working for Nationwide Towing & Transport means being part of an industry leader and award-winning, privately owned business that has grown in size to be the largest towing and transport operator in Australia.

Our scale takes many by surprise with a workforce of over 500 representatives and a fleet of over 250 vehicles operating nationally.

Each year, we provide over 350,000 towing and transport solutions across Australia for all types of vehicles, a wide range of plant and equipment, unique items and other specialty services such as salvage, clearways, storage and auctions.

The role

Due to continual business growth, we are currently seeking vibrant and enthusiastic Customer Service Professionals to join our dynamic and close knit Customer Service team located at our head office in Blackburn.

We are looking for Customer Service Consultants who stand out from the rest - this is not your average Call Centre job! It is a busy, challenging and varied role where every call and every day is different. This is a fast paced environment where the customer service team is fully committed to delivering exceptional customer service to each and every customer.
If you are looking for a role where you get to 'engage your brain' and think on your feet to develop effective transport solutions for our valued customers, then this is the role for you!

Additionally, we offer a friendly team environment, induction and training and opportunities for career progression. We encourage, support and nurture initiative.

Duties

• Provide a high level of customer service
• Answer calls and service queries
• Coordinate the flow of timely information to and from our customers to ensure the highest level of service
• Be the first point of contact for all customer bookings, quotes and enquires
• Use initiative to find customer focused solutions
• Develop relationships with co-workers and key customers
• Actively engage in a culture of business improvement

Skills & experience

You will have proven customer service skills, honed with your experience in either a Call Centre, Reception, Retail, Hospitality and/or the Transport & Logistics environment. When it comes down to it, you have a passion for exceeding customer expectations with your "can do" attitude. 

• Strong written and verbal communication skills
• Excellent time management skills and the ability to prioritise tasks
• Intermediate computer skills
• Excellent attention to detail
• Adaptable and flexible approach to work
• Professional and motivated work ethic
• High level problem solving skills and the ability to "think on your feet"
• The capacity to meet strict deadlines

We are a 24/7 business. Successful candidates must be available for shifts between the hours of 2.00pm – 10.00pm Monday to Friday and 7.00am – 10.00pm weekends.

Additionally, successful candidates will be required to complete 3 weeks of full time training.

How to apply

Click APPLY and send your resume and cover letter or contact Eliza from the HR Department on (03) 9875 6072 for a confidential discussion.

Successful candidates will be required to undergo a police check and pre-employment medical.

Nationwide Towing & Transport is a smoke free workplace.

No recruitment agencies please.