Customer Support Officer
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Summary about this job
Client & Sales Administration
Company: Mimosa Homes
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-8-8024-2939
Fax: +61-8-7539-6148
E-mail: n\a
Site: n\a
Detail information about job Customer Support Officer. Terms and conditions vacancy
Mimosa Homes is committed to producing quality homes tailored to the needs of our customers servicing the North and Western Suburbs of Melbourne.
We are currently seeking a Customer Support Officer who is team orientated and has a great Customer focus. Reporting directly to the Building Manager/Business Manager, you will be responsible for managing client relationships and satisfaction levels through excellent delivery of service and efficient administration of their build for our clients.
The Role
Within this role you will be responsible for:
- Managing a portfolio of construction clients
- Maintaining client contact and providing timely responses to all enquiries
- Providing Administration support to the Construction Department
- Following up on finance approvals
- Confirming and chasing up land title confirmations
- Ensuring procedures and checklists are established and maintained
- Ensuring work is processed through workflow
- Appropriate electronic and hard copy filing for all job files
- Delivery of exceptional customer service at all times
To Be Considered
To be considered for this role you will have a minimum of two years' experience in a similar role in the Construction Industry combined with the ability to meet customer satisfaction levels and thriving on the ability to exceed expectations. You will ideally be confident in your approach to handling difficult queries, a busy workload and demanding deadlines. You will also have exceptional time management skills, be highly organised, and are a natural thriver under pressure, coupled with excellent communication skills, data entry efficiency and a customer and quality focus. This is
To Apply
If this sounds like the next step you are looking for in your career, we encourage you to send your Resume and a Cover Letter by clicking "Apply Now!"
Only Shortlisted Applicants will be contacted.
No Recruitment Agencies.