Administration Officer

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Blue Care requires an Administration Officer– Scheduling to join our South West Cluster Office Team in Toowoomba.

Summary about this job

Administrative Assistants

Company: Blue Care

Location: Toowoomba & Darling Downs

Work type: Part Time

Salary: n\a

Phone: +61-2-2373-3440

Fax: +61-8-4805-9708

E-mail: n\a

Site:

Detail information about job Administration Officer. Terms and conditions vacancy

Imagine a job with meaning, one that resonates with your inner values.  Be rewarded for your effort with ongoing training & development and the opportunity to make a difference every day. Come do some good with us.

 

There are many reasons why you would want to work with Blue Care. Blue Care is one of Australia’s leading providers of residential aged and community care, and retirement living. Supporting people to remain as independent as possible is our passion. Our network of 260 centres across Queensland supports the care choices of older people, people with a disability and others in need.

 

We are not-for-profit; part of UnitingCare Queensland (UCQ) and founded on core values with an overwhelming sense of obligation to make a difference in our community. As a leader in health and community services, our strategic plan continues a commitment to person centred care and services that enable people to have the best lives possible, whatever their circumstances.

 

Blue Care requires an Administration Officer– Scheduling to join our South West Cluster Office Team in Toowoomba. The role is responsible for the coordination of scheduling our Nursing staff and Personal Carers. This opportunity can be either be a full time position or as part of job share as 2 part time positions, depending on candidate perefence. 

 

Alongside our commitment to service responsiveness and consumer choice working in this area requires dynamic problem solving, effective use of resources, ability to multi-task and create concise communication strategies. You will be joining a team that works collaboratively to achieve rewarding results in a fast paced role. Our care employees carry mobility devices that support rapid management of information and linkage to GPS tracking to support best route optimisation. 

 

Key responsibilities include:

  • Managing schedule tasks sent electronically or phoned in by staff within our Client Management Systems (Procura CMS) 
  • Reallocating work allocations to guide priortised visits and meet consumer expectation of planned visit times. This is managed among changes driven by staff leave, unplanned adjustments to appointment times, unplanned delays, client request for change etc.
  • Communication of updates, and informs clients regarding appointment including employee’s names, times of service, and changes to schedules. 
  • Maintain long and short term schedules 
  • Coordinate, manage and resolve enquiries in a high pressure environment, including escalation of issues.
  • Manage competing priorities 
  • Work cohesively across teams to support outcomes
  • Receive client feedback, inquiries and complaints, and respond as required.

Desirable:

  • Previous experience in service coordination, scheduling or rostering role
  • Excellent interpersonal skills, time management and ability to work in a cohesive team will make you a great fit for the role. 
  • Strong customer service skills
  • Proactive and logical problem solver with a passion for helping people 
  • Experience in office administration including advanced computer skills Experience within Procura CMS a particular advantage.

We encourage our team to be creative and enjoy themselves while contributing to our success. Come join one of the most trusted community and residential care providers in Australia. On offer is a range of fantastic discounts and benefits, including flexible working hours and salary packaging options which allows you to pay for your general living expenses tax-free.

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