Fire Services Scheduling Co-ordinator.

Summary about this job

Detail information about job Fire Services Scheduling Co-ordinator.. Terms and conditions vacancy

• Stable Company with Abundance of Work
• Great Work Atmosphere
• Fun, Young and Dynamic Group Office Group

Full Time Position for Scheduling Co-ordinator with an immediate start for the successful applicant.

We are seeking a Service / Scheduling Co ordinator to join our team.  This role would be best suited to candidates who have extensive experience within a service based environment which is fast paced.

This position will involve, Scheduling, Appointment setting, Minor Client liaising, Managing Field Service Technicians. Vehicle allocation, resourcing and basic administrative tasks. You must have a great memory and an eye to detail.

Duties:

·Liaise with Clients and Field Staff to coordinate and schedule appointments

·Record information on our database, maintain appointments calendar

·Create and maintain weekly job status reports

·You will be responsible for ordering parts, updating and dispatching technicians (including managing technician's timesheets),

Scheduling

· Provide an integral link in the delivery of maintenance services to customers

· Schedule and coordinate trade personnel in response to customer requirements

· Efficiently and professionally deploy phone calls to technicians ensuring the call response time requirements are met

· Ensure a high call closure rate within agreed time frames

· Ensure the scheduling of technicians is coordinated to reduce the total travel time and non-productive time.

· Ensure that maintenance work is completed within the set site specific deadlines

· Provide superior customer service to both external and internal customers at all times

· Escalate any concerns or issues in regards to processes, deployment of technicians and client responses to the immediate Supervisor in a timely manner

To be successful in this role you will:

Be a motivated positive  team player and a switched on dynamic self-starter with A CAN DO ATTITUDE who is able to work autonomously and keep the daily operations running  smoothly. Persons who thrive in a busy work environment who consider them selves to be highly organized should apply.

We Offer:

Challenging and rewarding opportunities within a growing organisation. An opportunity to join and work within  a small family like supportive team. This is a full time position Mon – Fri 8.30am – 5.00pm Bayswater location with ample street parking available.

The Right Candidate Should Apply Now !!