Senior Prize Administration Officer

We’re looking to add talent to our team!

Tatts Group has combined with Tabcorp to create a world-class diversified gambling entertainment group.

We have an operational footprint across every State and Territory of Australia. If you love to have fun and play as a team, we’d love to hear from you.

WHAT YOU WILL DO

• Lead, manage and develop the Prize Administration Officers on a day to day basis, ensuring adherence to procedures and delivery of quality customer service.
• Implement strategies to optimise the customer experience and services provided.
• Ensure staff are fully trained in procedures and system functionality.
• Provide regular feedback to the Prize Administration Team Manager on staff performance and work  with the Team Manager to address performance issues.
• Oversee receipt of customer prize claims and related customer support including enquiries over the counter.
• Investigate outlet prize payments, claimaint integrity and third party requests for information.
• Oversee and create opportunites for product sales in Queensland, New South Wales and South Australia only.
• Oversee Central Syndicate management, primarily in Queensland.
• Authorise prize payments, including old unclaimed prizes, Outlet Prize Claims and Retailer Reimbursements.
• Administration support as required (potentially across jurisdictions), including but not limited to cheque administration and supervision of lost/damaged ticket searches.
• Ensure staff adhere to procedures to meet regulatory compliance obligations.
• Develop and maintain skills and operational knowledge in relation to systems and processes with a view to continual process improvement of work practises. 
• Manage and authorise promotional prize fulfilment.
• Support complaint handling, resolution and escalations.
• Support financial administration tasks including verification and authorisation of payments, and purchasing within budget constraints.

WHAT YOU WILL BRING

• Demonstrated experience in leading a team, performing administration and financial management functions and operating within in a highly regulated enviroment.
• Intermediate spreadsheeting, word processing, email and scheduling skills, and general computer literacy.
• Strong customer service philisophy and ability to attend to a broad range of customers and their related needs.
• Well developed written and verbal communication skills with strong attention to detail and accuracy. 
• Ability to exercise sound judgment in decision making.
• Strong negotiation skills.
• Ability to maintain confidentiality of information. 
• Well developed organisational and time management skills.
• The ability to travel interstate.
• There are no mandatory tertiary qualifications for this position, however training in a business related field or relevant industry experience (for example retail, customer service or banking) is highly desirable.