Client Service Representative

All vacancies of AustraliaAdministration & Office SupportClient Service Representative

Are you looking for an administration position where you can make a real difference? Join our team in Brisbane today and make it happen.

Summary about this job

Client & Sales Administration

Company: Esri Australia Pty Ltd

Location: Brisbane

Work type: Full Time

Salary: Competitive salary plus super and more benefits

Phone: +61-8-3525-2496

Fax: +61-8-5356-8390

E-mail: n\a

Site:

Detail information about job Client Service Representative. Terms and conditions vacancy

  • Join Australia’s leading geospatial consultancy
  • Own and bring to life our client experience vision
  • National distributor for the world-leading ArcGIS platform

Esri Australia is the leader in the Australian geospatial sector and is the national distributor for the world-leading ArcGIS platform. We currently employ more than 200 of the country's brightest professionals from a range of disciplines, including business analytics, cartography, environmental science, software development and surveying.

About the role

Based in the heart of Brisbane CBD, we are looking for an addition to our friendly Client Service Centre team.  Key to this role will be ensuring we deliver excellent client service as part of the centralised quoting team, including the accurate invoicing of Esri Australia’s clients.  Some of your responsibilities will include:

  • Facilitating through our Customer Relationship Management (CRM) software the effective handling of calls and email requests from our national client base in relation to licensing, invoicing and maintenance enquires;
  • Creating accurate quotations for complex purchases for our national sales team
  • Ensuring all orders are processed through SAP in accordance with regulatory, company finance and supplier process requirements; and,

About You

  • Accounts/customer service background, with some exposure to invoicing, quoting, raising purchase orders etc.;
  • Strong attention to detail with and firm grasp of online retail procedures;
  • SAP experience preferred will be highly regarded;
  • Excellent communication, interpersonal and client service skills; and,
  • Demonstrated ability to prioritise team workload and deliver against established SLA’s
  • Experience using Salesforce or a similar CRM system

 

If you are ready to apply your knowledge and expertise to help shape business systems in an industry-leading organisation, we want to hear from you.  Check Why, How and What we do with the video below !

 

Please note that Esri Australia does not accept unsolicited resumes from recruiters or employment agencies. In the event, a recruiter or agency submits a resume or candidate without a current formal agreement in place we shall explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

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